Mortgage Administrator

2 days ago


Salisbury, United Kingdom NRG Resourcing Ltd Full time

**Mortgage Administrator Job Description**

**Purpose of role**

We require an experienced Administrator to join a growing impartial mortgage and protection brokerage firm based in Salisbury. We are open to whether this role will be full time or part time. If part time we anticipate the role would be around 20 hours aweek. We are reasonably flexible as to the makeup of these hours. Ideally, we would prefer the individual to work some hours every day Monday through Friday. The role will be based in our City Centre office.

We are an award winning company and we are looking for someone who will help provide our customers with an award winning level of service. The role of Mortgage Administrator will involve providing administration support to the sales team, case managing filesaccurately within prescribed time-scales and focusing on achieving excellent customer service at all times. We are seeking an individual who can take ownership of customers’ queries ensuring appropriate solutions are given and seen through to conclusion.

Ideally we would like someone who has worked in a mortgage environment previously.

**Duties**
- Progress mortgages through to legal completion and beyond.
- Liaise with Mortgage Advisers to ensure appraisal on the progress of mortgage cases and resolving any queries arising.
- Act as the first port of call for queries from clients, lenders and conveyancers.
- General office administration duties such as filing, faxing, photocopying and answering the telephone.
- Occasional finance administration duties.
- Support with marketing activities as required.
- Updating and maintaining systems and files.
- Working with advisors to ensure all activities meeting compliance and regulatory requirements.

**Experience and qualifications**
- Proven administration experience within a mortgage or financial services environment.
- Excellent communication and customer services skills.
- Excellent computer skills including database set-up and maintenance, Microsoft office including excel and word.
- Attention to detail and experience of working with prescribed systems and procedures.
- Self-motivated and professional individual.

**Other information**
- Salary, negotiable depending on experience.
- The hours are negotiable for the right person.
- Office hours 9am-5pm with flexibility required for additional hours as required.
- Office based position within central Salisbury location.



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