Receptionist/administrator

**Receptionist/Administrator (30 hours/week)**

**Based at The Sadie Centre, Rosehill Hospital, Hitchin Road, Letchworth, SG6 3NA**

**General**:
The Sadie Centre is a flourishing charity with a national reputation as a centre of excellence, providing a wide range of interventions which enhance health and wellbeing. Based on a peaceful 8 ½ acre greenbelt site between Hitchin and Letchworth, it offers a unique environment in which to work - one which is un-corporate yet professional. Receptionists play a key role in welcoming clients and in guiding them to the Centre’s many services.

The position would ideally suit someone with a keen interest in complementary approaches to health and in sharing that interest with others. It requires someone enthusiastic, confident and open to learning; someone flexible and able, and when necessary, to provide sickness and holiday cover for colleagues.

This is a position requiring initiative, energy and ‘common sense’ - essential for working in an often busy and sometimes challenging environment.

The role is a varied one and incorporates:

- Face-to-face greeting of clients and other visitors
- Responding to telephone queries
- Booking appointments, taking payments for sessions
- Guiding clients to the activity most appropriate to their needs
- Ensuring the smooth running of the Clinic/Counselling building
- Providing admin support for all staff

**Hours**:2:30pm - 8:30pm Monday to Friday, plus attendance at training events and at meetings at other times to be agreed in advance.

**Salary**: £10.42 / hour

**Responsible for**: Providing customer care to the Centre’s clients and visitors and administrative support to the Centre’s staff

**As first point of contact for clients and visitors**, the Receptionist/Administrator would:

- Provide a warm, welcoming, helpful, professional, efficient, and accurate service.

**As Administrator**, the Receptionist/Administrator would:

- Provide support for practitioners, tutors, counsellors, coaches, and other Centre staff.

**As a team member**, the Receptionist/Administrator would:

- Participate in training, team meetings and events, some of which may be held outside regular working hours.
- Provide cover for colleagues during holidays and illness.
- Follow Centre policies and procedures.

**Reporting to**:Head of Operations

**Tasks**:
Client-facing
- Greet clients and book appointments by telephone and in person, and record these onto the database
- Collect payments for all Centre activities by debit/credit card, cheque, or cash.
- Provide information and guidance about Centre activities.
- Resolve client concerns and complaints and escalate those when appropriate.

Staff/Admin support
- Balance day’s takings at the end of each day and troubleshooting difficulties which may arise.
- Share information with other Reception/Admin team members.
- Support counsellors, practitioners, coaches, and tutors with their admin needs.
- Assist the Head of Operations with administrative tasks.
- Book rooms for practitioners and external clients, take payment or ensure the room booking information is recorded appropriately for invoicing.

The buildings
- Secure building at night and lock up.
- Ensure smooth running of both clinic and classroom buildings.

**Person Specification**

**Requirement**

**Essential/Desirable**

**Measurements**

**EXPERIENCE**

Experience of working with clients in a similar role

Essential

Application, Interview

Experience of online filing and record keeping

Essential

Application, Interview

Experience working on their own without supervision

Essential

Application, Interview

Experience of working as part of a team

Essential

Application, Interview

Previous experience working in a healthcare / therapy environment

Desirable

Application, Interview

Experience working for a charitable organisation

Desirable

Application, Interview

**SKILLS**

Excellent oral and written communication skills,

Essential

Application, Interview

Essential

Application, Interview

Able to work under pressure and able to deal with frequent interruptions

Essential

Application, Interview

Accurate

Essential

Application, Interview

Able to work on own initiative and as part of a team

Essential

Application, Interview

Able to manage time effectively and prioritise workload

Essential

Application, Interview

**PERSONAL CHARACTERISTICS / ATTITUDE**

Warm, welcoming, courteous, caring & gracious manner

Essential

Interview

Conscientious, reliable and punctual

Essential

Interview

Flexible

Essential

Interview

Committed to accuracy

Essential

Application, Interview

Able to work with initiative

Essential

Interview

Discrete, trustworthy and understands issues of confidentiality and safeguarding

Essential

Interview

Committed to Equal Opportunities

Essential

Application, Interview

**SPECIAL REQUIREMENTS**

DBS check and two professional references

Essential

Condition of employment

**How to apply**:
C