Success Account Manager

**Role: Success Account Manager (SAM) - German Speaking Location: Reading Duration: 12 months** **Job description** Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of Client Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. In Client Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant. **What you’ll be doing** Success Account Manager (SAM) is a full-time role within our Global Customer Success department. The Customer Success team is obsessed with assisting customers to reach their outcomes while driving the best customer experience and assuring revenue retention through long-term relationships with our clients. Key daily activities include active communication with customers while managing their renewal pipeline, identifying and addressing risks, building customer success plans. **Essential job functions**: ? Develop and maintain strategic business relationships with Micro/SMB accounts to drive customer satisfaction and assist in achieving their desired business goals through our service. Promote value added conversations throughout the life of the contract with the ultimate goal of customer retention. ? Proactively manage renewals pipeline identifying and addressing potential risks. ? Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. ? Effectively manage handoffs for onboarded customers to build their success plans and develop relationships. ? Forecast, execute and meet key account performance metrics including but not limited to customer retention rate, customer satisfaction, account revenue growth. ? Recognize potential revenue opportunities and engage the sales team. ? Support the local team with contractual matters and project work. ? Actively cooperate with related stakeholders and teams across the globe. **What we’re looking for** management in the IOT/Telematics/SaaS industry with a clear understanding of what drives customer satisfaction, as well as strong willingness to develop further. We are looking for a professional with strong developed skills listed below: ? A business degree and/or experience in strategic account management with proven ability to develop relationships with customers (mandatory); ? Fluent written and verbal communication in English and German is required (mandatory); ? Communicative verbal and written skills of another European language are an advantage (not mandatory); ? Excellent communication, listening and troubleshooting skills; ? Previous experience working with SAP, Client and Gainsight are an advantage (not mandatory); ? Well-developed time management and prioritization skills; ? General understanding about IOT products and solutions; ? Structured "can-do" approach to open matters and tasks in a demanding environment; ? Methodical and conscientious documentation skills; ? Willingness to develop while identifying opportunities over self-reflection. **What we’re offering** ? Full-time employment agreement in a stable and growing international company with a winning team spirit and high customer satisfaction level. ? Attractive pay with incentives as well as additional benefits. ? Personal development opportunities - recurring training, workshops and online webinars as well as special study programs. ? Growth opportunities - the company size and wide geography offers no limits in advancing careers and fulfilling personal goals. ? International and modern working environment - company provides best in class facilities and up to date working tools. ? Work that matters - the work we do every day impacts the overall success of many businesses and helps to make the world more environmentally friendly.