Customer Success Manager

Job Context

As a Customer Success Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention and growth of a dedicated portfolio of customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.

Location: Reading, RG1

What You'll Do

• Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate.

• Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression and close in order to meet and exceed monthly and quarterly expansion / renewal targets.

• Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align our solutions with their evolving business needs.

• Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support and Professional Services teams to ensure customer feedback is heard and addressed.

• Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.

What You'll Bring

• Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.

• A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.

• Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.

• Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.

• A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.

What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement

• Private Health Insurance

• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)

• Life Insurance

• Company pension scheme, with 5% employer contribution

• Generous Parental Leave Program

• Paid Volunteer Leave Days

• Public Holiday Exchange Scheme

• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time

• Talent Referral Programme – get rewarded for referring a friend to join our team

• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment

• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech

• A discounts and cash back scheme

• Casual dress and relaxed office environment

• Happy hours and office games

• Opportunities for career progression and development

• Diverse training & internal networking opportunities across all of our product lines

• Click here to find out more about working at Simpro Group

Our Core Values

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.  

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

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