Qualified Supervisor, Quality and Compliance

**Job objectives and responsibilities**
- This is a fantastic opportunity to be part of the growing Mitie Telecoms team supporting the Cornerstone Account on Project Janus.
- This is a key role supporting Mitie's growing number of electricians working on the Cornerstone estate.
- This role is responsible for the quality and compliance of the electrical works carried out on the Cornerstone account.
- To carry out duties in compliance with Mitie Technical Facilities Management Ltd Policies and Procedures.
- To drive and promote Mitie's One Code which is integral to our company's values and behaviours.
- To perform tasks to an exceptional standard to meet both Client and Mitie expectations
- Compliance with Mitie Health and Safety policy and current legislation

**Main duties**
- Ensuring that the results of inspection and testing are recorded correctly on the appropriate certificates or reports.
- Ensure that all categorisations of remedial works raised because of a QS check on an EICR are ticketed and managed to completion, along with sign off.
- Ensuring that the business' premises, equipment, documentation, and records are available for inspection when required by Mitie or NICEIC.
- Management of all unused NICEIC forms of certification and reporting any loss, theft, or misuse.
- Mentoring of our field-based electricians to ensure they have the skills, knowledge, and equipment to fulfil their tasks to the required standard.
- Be visible to the field-based engineers via regular site visits, Teams Calls, toolbox talks, etc.
- Ensure the Health and Safety of our staff, customers, and the public always.
- Adherence & Promotion of the company & department mission vision & values.
- Assist the site team in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the contract.
- To ensure clients operational procedures are always adhered to.
- Ensure Mitie's compliance to contractual requirements.
- Represent Mitie on customer facing meetings, i.e., Operational Review Meetings, Service Review Meetings etc.
- Be the electrical Subject Matter Expert for the Mitie Cornerstone account

**Person Specification**

**Experience & Management**
- Understand the Electricity at Work Regulations, current edition of BS 7671, and the Codes of Practice and guidance documents relevant to the scope of electrical work undertaken.
- Understand the inspection, testing, verification, certification, and reporting procedures for the scope of electrical works undertaken.
- A minimum of 5 years' experience of the installations and maintenance of electrical field-based assets on mobile telecommunications cell sites including conducting periodic Electrical Test and Inspection, EICR's.
- Electrical engineers' recruitment experience.
- Experienced in the mentoring and training of electrical engineers.

**Interacting & Communicating**
- The ability to establish good relationships with internal and external team members.
- Must be able to work as part of a team and co-operate within a team ethic.
- Excellent presentation skills both internally and client facing with proven track record at delivering presentations at tender stages.
- A diplomatic but firm manner with excellent powers of persuasion and ability to make own decisions and see them through.
- Experience at customer care evaluation, communication and monitoring.
- Resilient, with ability to influence key decision makers and quickly build credible relationships with senior management and to challenge when necessary.

**Analysing & Reporting**
- Must be able to write clearly and succinctly in a logical and structured way.
- Must have good analytical skills to produce practical solutions to a range of problems.
- Good IT skills with the ability to produce reports from multiple sources/systems.

**Adapting & Performing**
- Accepts and tackles demanding goals with enthusiasm.
- Understanding of the business and how the role contributes to delivery of the Group success.
- Flexible, adaptable and ability to travel on a regular basis.
- Articulate and adaptable communication style to meet needs of region.

**Other**
- Able to provide others with clear information and set appropriate standards of behaviour.
- Communication skills for formal and informal report requirements.
- Process awareness and continuous improvement mindset.

**Health and Safety Responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**Note**

**This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Spec