Send Resolution Officer

Application closing date

08/09/2024

Working Pattern

Full time

Salary

Grade: J £38,223 - £42,403 a year

Contractual hours

37

Basis

Full time

Job category/type

Social Care - Children

Attachments

Blank

Job description

**Directorate: People Services**

**Hours: 37 Hours a week**
**Contract Type: Fixed term Contract for 12 Months**
**Location: The Council House, Hybrid Working**

Do you want to improve outcomes for children and young people with SEND, and help our SEND Servcie to improve?

Derby City Council is committed to ensuring that every child and young person with special educational needs and disabilities (SEND) receives the support they need to thrive. We are dedicated to providing an inclusive, fair, and high-quality education system that benefits all children in the city.
Come and join our team and help us to make a difference in the lives of children and families in Derby

**Who We Are**
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

**What We Offer**
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

- Flexible work/life balance scheme (depending on your role)
- Hybrid working (depending on your role)
- Modern office environment (depending on your job location)
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards - retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers

**The Opportunity**
In the role of SEND Resolutions Officer, here’s an example of what you’ll be doing to make an impact:
Working closely with families of children and young people with special educational needs and disabilities is a central feature of this role. On a day to day basis you will be working with families and young people through a range of forums (mediation, resolution meetings, for example) to address their concerns at the earliest opportunity, and to mediate and negotiate positive outcomes.
You will have extensive experience of working with high levels of compliance/regulatory codes as well as having the skills and experience to successfully manage conflict and disputes and be able to negotiate resolutions, seeing the opportunities in the challenges identified through appeals and complaints to change process and improve customer experience in order to deliver better outcomes for our children and young people.
You will be managing appeals against Education, Health and Care Assessment and Plan decisions. You will represent the council in tribunals and mediations to ensure that a successful resolution is found that delivers the best outcomes for both he child or young person, and the council.
You will be the point of contact for any complaints to the service, ensuring speedy resolution and effective learning to help the service to improve.

**About You**
To be successful in this role, you’ll ideally have...

excellent knowledge of the Children and Families Act and SEND Code of Practice and experience in writing, maintaining and reviewing Education, health and Care (EHC) plans.
You will be a problem solver with the ability to find creative solutions to find appropriate solutions for children and young people with Education, Health and Care Plans where, to date, it has not been possible to reach an agreement on the right way forward.

**Next Steps**

Interviews will be held: at The Council House

**Important Information**
Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Remember to align your personal statement to the essential criteria in the Person Specification.

**Equality, Diversity & Inclusion**

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.