Trade Counter Team Leader

Taking ownership of the warehouse on site and creating a suitable environment to ensure it is stocked with the top, bestselling items for trade customers, ready to be picked and replenished as drive sales at the counter.

This is a hybrid role, you will be working both in the warehouse, and trade sales counter. You will be expected to ensure your time is split to meet the needs of the business and customer.

**A bit more about the role**

**Warehouse**
- Ensure the warehouse is stocked with suitable bestselling items for trade
- Facilitate/fulfil the customer collections on site, being on hand to support and guide the trade customers where required.
- Monitor levels of stock, understand the stock profile and arrange replenishment where needed.
- Keep a clean, tidy and well organised warehouse.
- Develop a high level of product and stock knowledge
- Accurately pick orders and deliver to packing area for customers to receive.
- Receive goods from our drivers, check off and put away - ensuring all accurately recorded on the system.
- Lead the team to work with smooth and efficient processes.

**Trade Counter**
- Spend time on the Trade counter, dealing with customer sales and enquiries and supporting the trade sales manager.
- Confidently able to support customers with a high standard of service, whilst being aware of our product terms and conditions.
- Advising customers on the best product for them and upselling where possible
- General customer service and after sales care where required.
- Resolve customer queries on site where possible.
- Where a customer query cannot be resolved on site build relationships with customer service to ensure correct routing of customer queries.
- Support the development of your team's product knowledge

**A bit about you**
- A great level of bathroom and plumbing knowledge
- Strong sales and customer service skills
- Able to work within a team
- Flexible attitude
- Good attention to detail
- Pride in maintaining a clean organised work environment
- Ability to self-motivate and work independent of direct supervision
- Able to perform physical duties for length of shift
- Strong communication skills
- Full Driving licence (6 points max)

**A bit more about us....**
We are Ireland's largest online bathroom supplier, we retail bathrooms through our online webstore and through retail showrooms located in Ballymena, Lisburn, Belfast, Coleraine, Antrim, Dublin & Cork. With extensive ranges of bathroom suites, showers, baths, toilets, basins, taps and more, you are sure to find everything you need to create the perfect bathroom environment. Growing aggressively over the last 10 years, we have become a force to be reckoned with in the bathroom industry, staying ahead of market trends enabling us to offer our customers the latest of cutting-edge bathroom technology. Our showrooms are fitted with beautiful bathroom displays to allow the end user to envision their dream bathroom and what is possible for the space they have. As a family run business, we pride ourselves on supporting local and providing a personal, friendly service to all our customers.

**Working Hours**
40 hours per week - Monday - Saturday (with day off by rota)
(7.30am - 4.30pm to support trade needs)

**Why work for us?**
We care
We think differently
We’re family

**Salary & Benefits**
24k per annum plus......
- An extra day off for your birthday
- Generous Store Discount and retailer Perks Card upon 3 months service
- The Bathshack Academy Learning Programme
- The Mighty Duck Recognition Scheme
- Charity Giving Scheme
- Free Parking

**Values**
- Being the best we can be
- Being passionate, bold & brave
- Believing in everything we do

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Antrim, BT41 4LJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales & Customer Service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Reference ID: 25654