Claims Adjuster

**Claims Adjuster **(M/F/d)****:
Munich Re Syndicate is seeking a well organised administration professional, to join their Claims team as a Claims Adjuster.

**Location**
London, United Kingdom

Taking a proactive approach to the handling of claims and providing a quality claims service, which pays valid claims promptly and sets reserves at expected ultimate cost, effectively, efficiently, consistently, accurately and in a timely manner, whilst taking account of applicable regulatory requirements.

Support the claims adjusting team in the handling of inward claims.

Providing support to the IDC’s as required.

Ensure that regulatory requirements are followed.

Your job

**Responsibilities**
- Support the claims adjusting team for Syndicate and IDC’s in the handling of inward claims.
- Collaborate closely with Claims Agreement Parties, Munich claims team, loss adjusters, lawyers, brokers, underwriting teams and other third party experts as required.
- Report claims in accordance with Syndicate claims reporting requirements
- Ensure that claims are handled in accordance with Company procedures and controls, taking due note of the company’s regulatory responsibilities.
- Ensure that relevant records are made and kept in accordance with Company procedures and compliance manuals.
- Ensure the accuracy of figures held on S2000 for those claims falling within the employee’s settlement authority.
- Assist in a quarterly review of open reserves, with a view to enabling production of accurate figures.
- Attend various claims meetings and discussions as required.
- Understand and comply with relevant regulatory requirements.

Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.

Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

You are required to ensure compliance with the PRA and FCA conduct rules:

- Acting with honesty and integrity at all times
- Acting at all times with due care, skill and diligence
- Being open and honest with the FCA, the Prudential Regulation Authority (PRA) and all UK regulators at all times
- Always paying due regard to the interests of customers and always treat them honestly and fairly
- Observing proper standards of market conduct at all times

**Profile**:
**Knowledge and Skills**
- Understanding of the London Market (preferred but not essential)
- Good written and verbal communication
- Attention to detail
- Inquisitive and curious

**Competencies for the Role**
- Team orientation

Work cooperatively and flexibly with other members of the team with a full understanding of the role to be played as a team member.

2. Communication
- Communicate clearly and persuasively, both orally and in writing.

3. Achievement/results-orientation
- Get things done well and the ability to set and meet ambitious goals, create own measures of excellence and constantly seek ways of improving performance

4. Problem-solving
- Analyse situations, diagnose problems, identify the key issues, establish and weigh up alternative courses of action and produce a logical, practical and acceptable solution.

5. Flexibility
- Adapt and work effectively in different situations and to carry out a variety of tasks.

6. Customer care
- Take constant care in looking after the interests of external and internal customers. Ensure that their wants, needs and expectations are given due consideration and that all efforts are made to meet them wherever fair and reasonable, in line with any standards from an industry regulator.

7. Planning and prioritising
- The ability to decide on courses of action, ensure that the necessary resources are available and schedule the work required to achieve a defined result in a desirable manner.

8. Share knowledge
- Share knowledge about the role you perform fully and willingly with others, where this is relevant, in the interests of the organisation.

9. Self-development
- Take responsibility for your own career and actively support ‘continuing professional development’.

10. Commercial/business awareness
- The capacity to understand the business opportunities and priorities of the organisation and constantly seek methods of ensuring that the organisation continues to be business-like and continues to meet the standards and requirements of its regulators.

**Education and Professional Qualifications Preferred**
- Education to A Level or equivalent

**IT skills**:
Generic:

- Keyboard skills
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint

About us

MRSG UK Services Limited is the employing entity for staff supporting the business activities of Munich Re Syndicate Limited (MRSL), Munich Re Specialty Group Limited (MRSG), Groves, John & Westrup Ltd (GJW), NMU (Specialty) Ltd (NMU) and Roanoke International Brokers Limited (RIBL).

As well as operating in the Lloyd’s of L