Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Edinburgh Lloyds Full time

Role: Customer Service Advisor (Telephone)
Location: Edinburgh City Centre, EH3

**Salary**: £10.33 per hour + Overtime opportunities + Pay Progression
Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pm
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offeringyou career progression opportunities.
We are looking for Customer Service Advisors to join a busy team within Scottish Widows based in Edinburgh, EH3. This role will see you handling a variety of queries from customers, ranging from workplace pensions to retirement plans.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this isa fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you throughexcellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.

**Benefits**:

- Full paid training
- Weekly pay
- Generous holidays with 28 days per year
- Competitive pay rate/Overtime/Pay progression
General Skills/Experience:

- Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.
- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Confident telephone manner (previous telephony experience is desirable)
- Continuous improvement mind set.
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Excellent team working skills.
- Clear credit history & clear criminal record (vetting check required)
Core Responsibilities:

- Taking inbound calls from existing customers to resolve queries around their Private Retirement Pensions, Work Place Pensions or Protection policies
- Can also be taking calls from IFA's (Independent Financial Advisors)
- Calls are customer led
- Helping customers to log in, resolve issues etc and walking them through the process over the phone
- Using effective communication to deal with enquiries
- Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy
- Identify and suggest improvements to new and existing processes, procedures and systems
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

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