Customer Service Assistant

To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue
clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones.
Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling,
while being responsible for floats daily. Offering customers promotions.
This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.
- Support and deliver company sales targets
- Create an environment of top class customer care
- Company operating standards are exceeded
- Challenge 25 being proactive and aware always
- Cash handling, ensuring all the correct checks are carried out in full
- Maximise any business opportunity within the gaming centre
- Promote the business to all customers new and old
- Handle all customer complaints

CUSTOMER SERVICE
- Consistently identify and clarify the needs of the venue.
- Consistently strive to meet or exceed standards of service.
- Maintain good employee relations always.
- SECURITY
- To assist in security investigations as directed by senior management as and when required.
- To action security alerts as necessary.

Person Specification
- Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your

possession.
- Ensure the utmost security is maintained with regards to cash, machine keys and any other company

property.
- Under no circumstances are cash or keys to be left unattended or with unauthorised persons.
- HEALTH AND SAFETY
- To adhere to all company health and safety practices and procedures. In the event of health and

safety issues arising, ensure appropriate action is taken through the company health and safety
representative or other appropriate agencies.
- Report any potential hazards to your Supervisor.
- Ensure that all work undertaken by you conforms to current Health and Safety

legislation/regulations.
- COMMUNICATION
- To attend meetings as and when required.
- To attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
- To promote the company in a positive manner with internal and external personnel or at any other

opportunity.
- HUMAN RESOURCES
- To ensure that personal conduct is always of a manner that reflects favourably on the company and

that a presentable appearance is maintained.
- To ensure a good working environment is established to obtain the maximum commitment of staff.
- To help identify and meet job related training needs in conjunction with the Service Supervisor.
- Attend meetings and training courses as required.
- Work efficiently and effectively with all peers and team members.

Person Specification
- GENERAL
- To ensure that the Company’s Equal Opportunities Policy is adhered to always and to actively

discourage harassment, bullying, victimisation or discrimination of any kind against employees,
management or customers on the grounds of sex, race, disability, age or religion etc.
- To carry out any other reasonable duties as required by line management.
- SOCIAL RESPONSIBILITY
- To adhere to all company Social Responsibility practices and procedures. In the event of any Social

Responsibility issues arising, ensure appropriate action is taken through the company representative
or other appropriate agencies. In keeping with accepted principles of good company practice, you
may be required to undertake additional or alternative duties related to your position as directed
from time to time by your Supervisor