Customer Service Assistant

1 day ago


Folkestone, United Kingdom World Duty Free Full time

Location: Folkestone (Eurotunnel)

Position: Full Time

**Salary**: Competitive hourly rate

Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, cash back health plan (dental, optical, medical, health and fitness discounts)

Customer Assistant - Customer Service Advisor

Location - Eurotunnel - Folkestone CT18 8XX

Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract - 38.5 hours per week, plus overtime, permanent, full time

Working pattern - 4 days on, 2 days off (rotational flexibility required) between the hours of 5am - 10pm. Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.

**Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products. **Your responsibilities** will be to:

- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store

**What do you need, to be a customer assistant at World Duty Free?**
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**. In addition, as a customer service representative your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
- Share this job:



  • Folkestone, United Kingdom World Duty Free Group Full time

    **Customer Service Assistant - Customer Service Advisor** **Location **- Eurotunnel (Folkestone) **Pay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- 35 hours per week, plus overtime, permanent, full time **Working pattern** - 2 week shift pattern (Week 1: Monday,...


  • Folkestone, United Kingdom Inspired Gaming UK Full time

    This is a FTC Job Role. To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling, while being...


  • Folkestone, United Kingdom Inspired Gaming Group Full time

    To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling, while being responsible for floats daily....


  • Folkestone, United Kingdom Wickes Full time

    Folkestone, Kent - £12.21 per hour Part Time- - Hours: - 12- 04/11/2025- - 99891 The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of...


  • Folkestone, United Kingdom Bigjigs Toys Ltd Full time

    Bigjigs Toys is a fast paced wooden toy wholesaler supplying a fantastic range of traditional toys into independent toy & gift shops and direct to consumers. Started in 1985 by Peter & Liz Ireland the company has grown from a garden shed outfit into a multinational operation supplying goods to shops in over 40 countries around the world. - Answering calls...


  • Folkestone, United Kingdom Halfords Full time

    With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for: - Finding the right solution to suit the customer’s needs - Quoting and booking services - Giving clear explanations and advice - Building lasting customer relationships by...


  • Folkestone, United Kingdom National Tyres and Autocare Full time

    Job no: 536898 Work type: Part time Site: Folkestone Categories: Autocentre Colleagues **Location**: Kent Brand: National Tyres and Autocare Our Customer Service Advisors deliver a fantastic experience to our customers, helping them get back on the road. With your customer service experience, you’ll be able to give our customers the help they need...

  • Services Assistant

    2 weeks ago


    Folkestone, United Kingdom Sainsbury's Full time

    **Services Assistant**: **Rate**:£12.00 per hour** **Location**:West Park Store, Folkestone, CT19 5GA** **Hours**:Part time, 12 hours per week** **Contract type**:Fixed-Term Assignment** **Business area**:Retail** **Requisition ID**:280408** ***: **Shift hours** **Early shift**:05:30**: Be our magic ingredient this Christmas and spread some seasonal cheer...

  • Services Assistant

    1 week ago


    Folkestone, United Kingdom Sainsbury's Full time

    **Location** - West Park Store, Sainsbury's Supermarkets Ltd Park Farm Retail Park, Folkestone, CT19 5GA **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 241044 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you!...

  • Services Assistant

    2 weeks ago


    Folkestone, United Kingdom Sainsbury's Full time

    **Services Assistant**: **Rate**:£12.45 per hour** **Location**:Folkestone Store, Folkestone, CT20 2SB** **Hours**:Part time, 13.67 hours per week** **Contract type**:Fixed-Term Assignment** **Business area**:Retail** **Closing date**:12 July 2025** **Requisition ID**:400006775**: **Working in our stores**: Our stores are fast-paced environments where no...