Senior Customer Services Administrator

2 weeks ago

Telford, United Kingdom Warrens Full time

**Company Description**

Are you drained from having to work all week for only 2 days’ rest, would you like to work for only 50% of the year but gain a full annual salary with vastly more options available to gain overtime, how would you like to be able to book only 4 days holidaybut actually go away for 12 days straight?

Shifts: 4 on 4 off days 6am - 6pm

**Salary**: £24,472 per annum

As a Senior Customer Services Administrator you will take the lead and co-ordinate front-line response to deliveries and collections, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions,supporting the CS Manager whenever necessary.

Key Responsibilities
- Completion of Order Process to include creation of ad hoc Invoices (e.g confirming, raising ad hoc invoices etc)
- Support to Team Leaders
- Monitoring the customer service inbox
- Accounts queries
- Monitoring critical accounts
- Overseeing full load rejections
- Night report monitoring
- General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have
- Maintaining failure log and KPI sheets
- Liaising with and co-ordinating internal teams (eg transport planners and account managers)
- Delivery reporting, both internally and to customers
- Assisting with training of team members
- Ensuring all delivery issues are followed through to conclusion in a timely manner.

**Qualifications**
- Highest standards of Customer Service
- Tenacity and diligence in following problems through to closure
- Numerate and literate, and competent with computers (MS Office, ERP systems)
- Highly organized, efficient and able to work effectively under pressure
- Flexible and co-operative: a desire to please
- Keenly reactive, good communicator, both verbally and in writing

**Additional Information**

In return for your passion, hard work and determination we offer: Life Assurance, pension scheme, health cash plans, Access to Culina Reward+ benefits, rretail discounts and MANY MORE

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