1st Line Helpdesk Engineer

2 weeks ago

Barnsley, United Kingdom Davanti Solutions Ltd Full time

**1st Line Helpdesk Engineer**

**Barnsley**

**Salary: £22,000**

First line Helpdesk Engineer needed join an existing team. The role entails diagnosis of helpdesk incidents and to either resolve the ticket to the owner’s satisfaction or escalate it to an appropriate team member.

**Skills / Experience Required**
- Excellent communication (written and verbal) and organisational skills with the ability to work independently or as part of a team.
- A good understanding of customer service, to promote professional conduct and company values internally and externally.
- IT literate, able to learn in-house systems and explain concepts clearly to others
- Analytical, research and problem solving skills
- Good organisational skills
- Due to shift work own transport would be advantageous

**Responsibilities**
- To fulfil standard requests using documented processes and procedures.
- Receive and log calls on behalf of colleagues.
- To manage incidents, requests and problems in line with current skills and abilities.
- To maintain accurate records relating to incidents, requests, and any other aspect of IT service management
- Setup and configuration of new mobile phones and handheld devices.
- To inform and instruct colleagues on how to get the best out of the IT in the most efficient and effective manner.
- To work on the shift and/or rota as determined by their manager in a consistent manner.

A fantastic opportunity for a 1st Line Helpdesk Engineer to work for a highly successful Barnsley based company.

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