I.t Customer Support Specialist
13 hours ago
Department:
IT**Location**:
Barnsley, South Yorkshire, Hybrid workingSalary Range:
Competitive salary, 33 days holiday, Life Assurance and other great Company benefitsContract Type:
Permanent
**We love what we do, we’re proud of our brand and excited for the future.**
We are excited to announce that we have an amazing opportunity that has become available within our TrustFord dealership based at Barnsley. We are seeking an experienced 1st line Helpdesk technicians to join our current team of Customer Support Specialists to help them support our internal colleagues with their IT needs.
**Working hours are**:
- Monday - Friday: 8am - 5pm (1 hour lunch)
- Rotating Saturdays: 8am - 12pm (Time taken back in lieu)
**Main duties**:
**You will**:
- Log and manage support tickets to ensure responsibility and tickets are maintained, kept up to date with all relevant information and within SLA.
- Will also carry out admin related tasks such as starters and leavers checks, change of contract tasks.
- Liaise with other departments within the company to ensure we are driving the standard in customer care.
**Requirements**:
- Have previous IT Helpdesk and customer service experience.
- Ability to communicate well with all customers with varying technical abilities.
- Experience working within a high-pressure environment.
- Punctual, reliable, conscientious and an excellent communicator.
- IT Helpdesk experience: 1 year (required).
**This is a Hybrid role working on site and also from home** **(the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).**
Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
**For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.**
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
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