Beacon Team Leader

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

**Beacon Victim Care Service**

Hertfordshire Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county. Catch22 Victim Services provide tailored support to individuals, to empower them to cope, and to recover, from the impact of crime.

**Job Description**:
As Beacon Team Leader for children and Young People, Child Sexual Exploitation (CSE), Hate Crime and Equality, Diversity, & Inclusion (EDI), with responsibility for the effective running of a team of case workers on a day-to-day basis, you will have a great opportunity to be involved in a number of varied projects working at the heart of the delivery of our strategic ambition. Good will look like the following:

- To ensure day to day delivery of the victim service under the direction of the Head of Service.
- In liaison with the Head of Service and respective Beacon Support Workers to ensure the maintenance of the team’s database and compliance entry to systems for the purposes of casework recording, monitoring and evaluating/auditing service provision.
- Manage complaints from service users and professionals in line with agreed local and Catch22 policies and procedures.
- To maintain and manage stakeholder relationships, and promote the service through attendance at key events, membership of groups and forums and regular meetings with opposite team leaders in key organisations.
- To ensure that all reasonable steps are put in place to facilitate the best support to victims to help cope and recover from their experience as a victim.
- To maintain an active interest in and have a good working knowledge of welfare rights, housing, employment and health issues affecting victims and to disseminate this as required.
- To assist the Head of Service in developing systems to ensure effective service delivery within an equal opportunities framework and promote anti discriminatory practice in all aspects of the work.
- To maximise the performance and contribution of staff in meeting the objectives of the service and through staff supervision, performance management, workload management, appraisal, training, consultation and service/team meetings.
- To ensure Beacon Support Workers refer to and/or liaise with specialist pathway intervention providers and wider support services and organisations to best meet the victims needs.
- To ensure a Beacon Team Leader is always present during office opening hours as directed in conjunction with a wider management cover rota.
- Line management responsibility to ensure absenteeism and lateness is monitored effectively ensuring compliance does not fall below the agreed levels for the organisation.
- To manage the recruitment, induction, training and development of staff ensuring a consistent and dependable workforce, ensuring a safer recruitment process.
- To ensure all relevant risks and issues in relation to the service are identified and managed appropriately through escalation routes with the Head of Service, including the escalation of cases through referrals and defensible disclosure to the relevant authority.
- Ensure that all data and information is managed, stored and destroyed in line with agreed data management policies and compliance with UK legislature.
- Beacon Team Leader oversight and daily line management of the health and safety of all staff including on site risk assessments and lone working arrangements, and action of company policy**.**

For full Job Description & Person Specification, please see here.

**Qualifications**:
Educated to good standard, including as a minimum GCSE level English and maths

Experience of leading case work and teams working with vulnerable people
- Ability to work on an inter-agency basis
- The ability to listen and communicate to an acceptable standard both verbally and in writing and to disseminate information in an easily understood and appropriate format.
- The ability to contribute to ongoing assessments of the support needs of victims and to provide appropriate advice and support to them.
- Ability to demonstrate empathy with those suffering discrimination and disadvantage.
- Ability to manage high standards of performance and produce data reports
- General or