Ao - Admin Officer, Home Office Croydon

7 days ago

London, United Kingdom Brook Street Full time

Home Office NAAU AO Admin Caseworker - Job Description Summary Resettlement, Asylum Support & Integration (RASI) sits within UK Visas and Immigration within the Home Office. The National Asylum Allocation Unit (NAAU) is part of RASI. These figures may vary. Job description This is an excellent opportunity to take up a post within RASI whose responsibilities include managing asylum applicants who seek protection in the UK by offering support services (accommodation and financial support) to those we accept as destitute. The pace of work is therefore sensitive to fluctuations is asylum intake. NAAU is a large, busy, operational unit. NAAU deal with a wide range of duties, including; - Assessing claims of destitution, ensuring that only those entitled to emergency asylum support, in the form of accommodation, receive it - Ensuring compliance with safeguarding, for those who are destitute and vulnerable, in arranging Accommodation and transportation under the Asylum Accommodation and Support Contracts (AASC) - Allocating new asylum cases to the Asylum Operational Decision-Making Units, across the UK, within two working days of the claim being recorded **Responsibilities**: You will be suitable for this role if you; - Are flexible, proactive and self-motivated, with strong organisational skills - Are an excellent team worker - Are able to juggle priorities to meet deadlines, often working in a fast-paced busy environment - Have good communication and customer service skills - Are able to remain calm and positive under pressure, demonstrating a "can do" attitude **Your main tasks will include**: - Taking electronic or telephone referrals and processing these in line with team guidance and standards for quality, productivity and timeliness in order to provide an excellent customer service to applicants and a range of internal colleagues and external partners - Booking transport and accommodation for destitute asylum seekers - Liaison with Home Office colleagues, and external working partners, in order to request required information and/or documentation, diarising and following up where necessary - Updating a range of Excel spreadsheets - Checking and updating Home Office casework systems The role office based in Croydon. You will be working 37 hours a week, a mix of early, mid and late shifts between the hours of 7.45am and 8pm Monday to Friday and 9am to 4pm Weekends and bank holidays. You will be expected to work 29 to 33 weekend days (1 weekend/2 weekend days in 4), plus 2 Bank Holidays per year.

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