Application Specialist

5 days ago

Ruddington, United Kingdom MHR Full time

We are on a mission to improve the world of work, technology and people, building products and services to help solve our customers’ people-related challenges now and in the future.

We design software to make processes easier, create apps to foster engagement, support organisations to get better insights from their data and much more for over 1200 organisations across the UK and Ireland.

Our 4-core values Sustainability, Trust, Collaboration and Innovation have been the drive to MHR’s success. This starts internally within our business by putting our colleagues and customers at the forefront of everything we do.

**Be part of our mission, join MHR and help shape the world of work.**

You will be joining an excellent team of Application Specialists who are the experts available to our customers, to understand the detail of any software issues they face and find solutions for them.

Our Service Desk is a great place to get your hands on all sorts of technology and is a great opportunity to build on your technical and customer service skills. As a business we reinvest in our people, this means we will give you the opportunity to studyand qualify in many areas from specific payroll qualifications like CIPP to technology and management certifications.
- Ensure that issues raised are progressed in a timely manner in accordance with Quality Procedures and contracted obligations.
- Ensure the information logged within customer support call logging system is accurate and concise.
- Communicate and agree call details, categories and resolution timescales with customers.
- Escalating issues to the relevant members of staff within other departments whenever necessary.
- Ensure customer satisfaction by means of Quality Service and the occasional site visit.
- Provide a first-class, quality level of service as described in the QMS.
- Attend support meetings in order to investigate any difficulties being experienced and further improve our procedures.
- Ensure that requests from customers for assistance are assessed and processed as either justifiably non-chargeable or chargeable.
- Ensure that all customers are informed immediately of any issues which will affect the successful processing of data or security procedures.

**Key Skills**:

- Have an ability to communicate with customers of all technical levels.
- Excellent telephone manner.
- Payroll or HR knowledge (Desirable)
- Excellent problem-solving skills.
- An ability to adapt to changing priorities.
- Have brilliant organisational skills.
- Grasp technical and legislative concepts quickly.
- Most importantly - be a quick learner.

**What you’ll get in return**:
With a great working environment and amazing colleagues, we’ll support you professionally and personally through our learning and wellbeing programmes. In addition, we offer:

- Competitive salaries
- Option to buy additional holiday days
- Voluntary benefits scheme, ranging from private medical insurance to dental schemes
- Access to over 60 internal training courses, plus the ability to study for professional qualifications
- Coaching and mentoring programmes
- Discounted gym memberships
- Access to a GP 24/7, via SmartHealth
- Discounts and cash back on leisure, travel, technology, fashion and food
- Employee recognition programme
- Social events, including running clubs, 5-a-side football teams and more
- Subsidised restaurants across all sites, with a choice of fresh meals from our chefs each day

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