Support Officer

**Support Officer (Hackney)**
At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high
- quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for
- profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Homelessness and Prevention team as a Support Officer.**

Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Providing care and support to those who need it is an important part of what we do. We work with people experiencing homelessness and who often have other support needs. Our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Support Officer.

**Salary**:£23,833 per annum
**Location**: Hackney

Your responsibilities will include:

- Key working and lone working.
- Encouraging customers to participate in social inclusion activities.
- Be there to empower and teach/show how to cook, maintain personal hygiene, budget, doing laundry etc
- Participate in activities that promote independent living, and access to training, education and work
- Carry out assessment to identify and prioritize needs.
- Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach.
- Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers.
- In accommodation based services, liaise closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matters.

**What you need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.
- Previous experience of working with young people.
- Possessing a genuine passion of making a real difference in people’s lives.
- Experience and knowledge of safeguarding legislation including ability to recognize safeguarding issues.
- Knowledge of the Housing Sector and One Housing Group’s activities.
- Happy with lone working.
- Understand the challenges that young people face including challenges around social media and outside influences.

**The offer**

**Salary**: £23,833 per annum
**Location**: Hackney
**Shifts**: 8am - 4pm / 12.30pm - 8.30pm
- **Your holidays are important to us**. Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you.** Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart**. Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** We offer you a career break after 3 years’ continuous service

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

Job Reference: OHG01929