Client Relationship Account Manager Hybrid

2 weeks ago

Edinburgh, United Kingdom Search Consultancy Full time

Client Relationship Executive/ Account Manager
£30,000 to £35,000 DOE

Edinburgh
Our clients has a new exciting opportunity looking for skilled relationship managers who are passionate about providing a high level of customer service, are numerate, process driven, have high attention to detail. The role-holder will build meaningful relationshipswith key clients and private sector staff, with a particular focus on decision makers and senior management.

The role is critical to our client retention and growth strategy and will require a tenacious, confident, patient and creative sales and account management professional. In return we offer a top end salary and excellent progression opportunities. Our clientoffers great working environment, full training, a and a 40 hours working week.

**PERSON SPECIFICATION**

Skills and Attributes
- Previous experience working as a relationship manager / Account Manager or a track record of managing relationships
- Experience in managing relationships with multiple clients Excellent presentation skills
- Excellent communication skills - verbal and written
- Excellent influencing and negotiation skills
- Good level IT skills including competence with Microsoft Office
- Willing and able to travel

**KEY TASKS**
- Assume full account responsibility for all communications within designated portfolio of clients
- Plan and execute daily / weekly contact plan with clients
- Identifying ong term clients in conjunction with our Commercial Analysts and Business Unit Managers
- Creating strategies for engagement to enable meaningful conversations about current and future supply
- Building relationships across all relevant sections of the client and private sector including, but not limited to, procurement, staffing, finance, operations
- Set up regular account reviews and use these to enhance the current trading relationship and identify opportunities for growth
- Identify clients current and future needs and communicate these with other departments
- Log client engagements on CRM
- Prepare regular management reports

It goes without saying that you'll need to be confident over the phone and be able to relate to customers well to ensure they get what they need.

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