Client Relationship Manager
1 day ago
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Client Relationship Manager We are now looking for 2 x Client Relationship Managers to join our growing team, 1 of the positions is based at our Edinburgh office, and the other position will be based at our London office. Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW Location: Marken, 648 River Gardens, Feltham, TW14 0RB Work Schedule: Monday to Friday - 8am to 5.30pm - flexibility required Job Purpose The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. Main Duties And Responsibilities Improve customer service experience, create both engaged customers and employees: facilitate organic growth. Participate in the customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery. Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken network guidelines, policies and procedures. Establishing and communicating service metrics: monitoring and analysing results, implementing changes. Take ownership of customer issues and follow problems through to resolution. Set a clear mission and deploy strategies focused towards that mission. Analyse statistics and compile accurate reports. Keep ahead of industry developments and apply best practices to areas of improvement. Control resources and utilise assets to achieve qualitative and quantitative targets. Maintain an orderly workflow according to priorities. Improve customer service quality results by studying, evaluating, and re-designing processes. Requirements Bachelors degree in a related field. Experience managing a Customer Service function Understanding of Central Lab and Clinical Trial supplies industry desired. Ability to think strategically and to lead a team. Excellent written and verbal communication skills. Strong client-facing and communication skills. Excellent knowledge of management methods and techniques. Ability to translate your skills to other employees through training and mentoring. Advanced troubleshooting and multi-tasking skills. Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to Patient and Home Healthcare services, biological sample shipments and biological kit production. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Client Relationship Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Burness Paull LLP Full time £40,000 - £80,000 per yearClient Relationship Manager | BD & MarketingDo you have a passion for building and developing relationships with clients and intermediaries? Do you have a natural talent for project management, collaboration and influencing change? We are looking for a dynamic and strategically minded Client Relationship Manager to join our Business Development &...
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Client Relationship Manager
4 days ago
Edinburgh, United Kingdom Search Consultancy Full timeClient Relationship Manager - Hybrid (Edinburgh based) £28,000 - £35,000 We are looking for a friendly and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analysing feedback to make our services more enjoyable. Client relationship managers are also responsiblefor handling complaints and...
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Client Relationship Manager
6 hours ago
Edinburgh, Edinburgh, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Client Relationship Manager
2 days ago
Edinburgh, United Kingdom Scottish Property Jobs Full time**_A fantastic 'career change' opportunity working in Property Management with a market leading company in Edinburgh!_** **If you enjoy a fast paced role, have an interest in property/buildings and good people skills this is an excellent opening!** **_Due to continued growth this friendly company is now recruiting for a Client Relationship Manager to act...
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Senior Client Relationship Manager
2 days ago
Edinburgh, United Kingdom Pinsent Masons Full timeJob DescriptionFind out more about this role by reading the information below, then apply to be considered.Senior Client Relationship Manager – Fixed term contractLondon or EdinburghRole OverviewHere at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly...
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Client Relationship Account Manager Hybrid
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Edinburgh, United Kingdom Search Consultancy Full timeClient Relationship Executive/ Account Manager £30,000 to £35,000 DOE Edinburgh Our clients has a new exciting opportunity looking for skilled relationship managers who are passionate about providing a high level of customer service, are numerate, process driven, have high attention to detail. The role-holder will build meaningful relationshipswith key...
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Client Relationship Manager | BD
1 week ago
Edinburgh, United Kingdom Burness Paull Full timeClient Relationship Manager BD & MarketingDo you have a passion for building and developing relationships with clients and intermediaries Do you have a natural talent for project management collaboration and influencing change We are looking for a dynamic and strategically minded Client Relationship Manager to join our Business Development & Marketing team....
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Client Relationship Manager
9 hours ago
GB - Edinburgh (GBEBR ) UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Relationship Manager
1 hour ago
Edinburgh, United Kingdom eFinancial Careers Full time**Description** **About this role** Are you a financial operations leader with relationship management experience searching for a rewarding and dynamic opportunity with the world's largest asset manager? Do you pride yourself on building strong relationships, leading teams and programs, workingalongside business partners and bringing strategic operational...
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Relationship Manager
1 hour ago
Edinburgh, United Kingdom eFinancial Careers Full time**Description** **About this role** Are you a financial operations leader with relationship management experience searching for a rewarding and dynamic opportunity with the world's largest asset manager? Do you pride yourself on building strong relationships, leading teams and programs, workingalongside business partners and bringing strategic operational...
