Capacity and Workforce Planning Lead
2 weeks ago
**Capacity and Workforce Planning Lead**
**Knutsford**
As a Barclays Capacity and Workforce Planning Lead, you will be joining Client Service team within Barclays Execution Services area. You will be instrumental in implementing the creation, management and ongoing development of an effective Capacity Management Model to cover all areas of Client Servicing. In your new role you will be assisting with all Forecasting, Capacity modelling and Workforce Scheduling initiatives across Client Servicing Team.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**:
- Providing high quality forecasting and capacity plans and analysis through the delivery of consistent formatted quality outputs
- Providing insight & recommendations to improve customer service and/or drive behavioural improvement in resources
- Identifying efficiencies and optimum operational designs, providing support for financial planning and cost control
- Analysing data outputs to identify areas for development and opportunities for efficiencies
- Developing target driven development plan to achieve ongoing goals
- Analysing blockers to progress and resolve contributing issues
- Analysing impacts of change and ensuring all accounted for, stakeholders identified and effectively managed
**What we’re looking for**:
- Extensive experience in stakeholder management at a senior level
- Extensive experience in Capacity Management/Workforce Planning function
- Exposure to numerical skills in order to develop and maintain varying operating models
- Excellent numerical and analytical skills to provide insight into complex data
**Skills that will help you in the role**:
- Analytical background to evidence competence in Statistical modelling
- Exposure to TC36 Operations and Model
- Experience with Workforce Management processes, methodology, tools and capabilities
- Extensive experience in leading both virtual and direct professional teams in a pressurised, high-visibility environment
**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
LI-Hybrid
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LI-L21
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