Field Service Administrator

2 weeks ago


Glasgow, United Kingdom Handicare Full time

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture**our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

**Position**:
We have an exciting opportunity for a **full-time Field Service Administrator**to join our Service Support team **on-site** based in Baillieston, Glasgow.

**Key responsibilities for this role will include**:

- To prioritise and schedule in an efficient manner, the field service engineer’s jobs (installs, services, breakdowns and reworks) and to reach KPI’s and targets for Companion and Local Authority
- Liaise with sub-contractors to schedule prep work in a timely manner
- Answering the telephone to our customers and dealing with customer enquiries in a timely manner
- Providing excellent customer service at all times (both inbound and outbound calls)
- Help in cross-training of existing associates and the training of new starters
- Carry out other associated admin tasks outlined on associate skills matrix
- Booking and confirming customer appointments via phone and post
- Liaison and integration with other internal departments in the business
- Adhere to GDPR directives at all times
- Provide top quality customer service to clients
- Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.

**WHAT’S IN IT FOR YOU?**

We offer a package designed to attract and retain the right level of talent for this role. We want to find a great match, so if there is something missing that is important to you, please don't let it stop you getting in touch if you think you could do a great job in this role.
- £24,373.92 per annum
- Annual bonus scheme
- 33 days holiday (including bank holidays)
- Company contributory pension and 3x Life Assurance cover
- Flexible benefits platform with access to health care, gym membership and many high street discounts
- Employee Assistance programme available to colleagues and their families, to support wellbeing
- Fully funded training and development
- Generous product discounts

**Requirements**:

- GCSE Maths & English (or equivalent), literate & numerate
- Must possess the ability to commute to the office located in postcode G69
- Local geographic knowledge of the required area
- Friendly, approachable, and polite, with a courteous telephone manner
- Strong task prioritisation
- Organised and proactive

**Other information**:


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