Support Services Administrator

**Job Title: Support Services Administrator - Office based, daily, Monday - Friday.**

**Location: National Construction College / CITB, Bircham Newton, King's Lynn, PE31 6RH.**

**Starting Salary: £26,190**

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

**Role purpose**:
To provide excellent customer and administration support to CITB Apprenticeships and Industry training provision.

To carry out standardised and bespoke administrative duties to support the processes and requirements of the provision.

**Key responsibilities and accountabilities**:
1. Deliver timely and efficient customer service to external and internal customers.

2. Ensure accurate and timely completion of a complex range of administrative processes and record keeping that supports the delivery of training.

3. Always display a positive and proactive can-do attitude to work, customers and fellow team members.

4. Ensure all requirements are uploaded to the appropriate system to allow learners to progress to EPA within the given timescale.

5. Use of internal and external systems applicable to the processing and record keeping in line with CITB, awarding organisation, funding and scheme requirements.

6. Supervise and invigilate learner tests assessments and exams in a controlled testing environment, meeting all awarding organization testing and exam invigilation rules and EPAO requirements.

7. Comply with Awarding Organisations/SQA, scheme bodies and ATO requirements including learner registrations and enrolments, resulting, qualification claims, data cleansing, updating of learner information and withdrawals.

8. Undertake new or emerging tasks as directed by the manager in order to fulfil CITB’s requirements.

9. Work effectively with other administrators to ensure that activities are covered in case of absence.

10. Comply with CITB policies and procedures including document and record retention and data management.

11. In collaboration with the manager, develop and review processes to ensure they remain current and relevant in line with requirements.

12. Respond to enquiries and work towards a solution, working with other teams as needed.

13. Carry out Reception duties including sign in, and H&S induction as required.

14. Carry out purchasing requirements and be the central point of purchasing to ensure that materials and resources are available in a timely manner.

15. Always display positive behaviours and attitudes to colleagues, visitors and learners.

16. Attend and contribute positively to team meetings.

17. Consistently demonstrate the required behaviours, whilst being a role model for learners and challenge inappropriate behaviour in a professional manner.

18. Follow all safeguarding policies and procedures and be responsible for fostering a positive, inclusive and safe environment where all learners feel safe, included and supported.

19. Ensure that all learners work and behave safely and always follow all health and safety rules and regulations.

20. Attend relevant workshops, conferences, and training sessions to keep up to date with changes.

21. Work unsociable hours including evenings, weekends and Bank Holidays where required.

We may, in consultation with you, need to vary these duties from time to time to respond to the changing requirements of the organisation. Such other duties will be commensurate with your skills, knowledge, and experience.

**Knowledge and Experience**:
**Essential**
- NVQ level 3 in either Business Admin or Customer Services or relevant background experience
- Minimum of 3 GCSEs including maths and
- Excellent communication skills
- Strong customer focus
- Self-motivated and able to plan and organise own workload.
- Able to work on own initiative.
- Able to work effectively within a team.
- Committed, enthusiastic and professional.
- High attention to detail
- Ability to interpret, evaluate and disseminate information.
- Strong problem-solving skills

**Desirable**
- Previous experience in an educational environment
- An understanding of certification schemes within construction training

**Special Conditions/Other Requirements**:

- The role may necessitate travel to other office locations on an occasional and pre-agreed basis
- Ability to work flexibly

**Benefits**:

- 33 days holiday per year (Including bank holidays)
- Flexible benefits including childcare vouchers, cycle to work and insurance
- Pension scheme
- Employee discounts
- Long service awards
- CITB recognition scheme
- Employee assistance programme

**Job Types**: Full-time, Permanent

Pay: £24,300.00-£29,700.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 1686