Customer Service Advisor

1 day ago

Nottingham, United Kingdom Capita Full time

**Salary**: £23,000 per annum

Hours: 37.5 hours per week

Contract: Permanent

Location: Discovery House, Ruddington, NG11 6JW

Shifts: Monday to Friday shifts between 8am - 8pm plus 1 weekend a month

Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. As a Customer Service Advisor for Smart DCC your role will be providing the best service possible and updating customers on outstanding incidents and requests.

This is an exciting opportunity to join a passionate team, based at our technology hub in Ruddington. We offer full training and development to support you right from the get-go and give you the opportunity to continue learning and growing.

**Job title**:
Customer Service Advisor

**What will you deliver?**
- Your role is to ensure that interactions with our customers provide the best experience possible
- You will triage and problem solve Energy Switching incidents using appropriate support tools
- Communication is critical within this role and you will proactively manage customers' expectations by keeping them updated on the progress of their outstanding incidents / requests

**What’s can we offer you?**

We care about your experience on the frontline as much as you’ll be caring about our customers; therefore, we’re investing in your health and wellbeing both whilst working and when outside of work. Also on offer is a base salary of £23,000 as well as a benefits package including:

- Access to a variety of benefit options including discounted gym memberships, childcare vouchers, additional annual leave
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave and plenty more.

**Who are we looking for?**

Experience is not required for this role, we want people to have a passion for learning and delivering success, with our extensive training, we will give you the experience needed to succeed.
- You take pleasure in solving problems - you may not always know the answer but you’ll know when to look and you’ll be determined to find it.
- You take ownership, and will be keen to find solutions for our customers
- You are a team player who can work collaboratively in a remote environment You can communicate clearly in written as well as spoken English
- You are resilient and able to support multiple customer priorities
- You enjoy working with new technology in support of customer outcomes

**Who are we?**

**What’s next?**

**Equal Opportunities**

**Location**:
Nottingham
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

  • Customer Service/sales Advisor

    3 days ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** Location: Nottingham (Colwick) Contract: Full time, Permanent **Salary**: £22,000 per annum, increasing to £23,000 per annum upon successful completion of probation period. Hours: 40 Hours per week We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday...

  • Customer Service Advisor

    7 days ago

    Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Unipart Logistics Full time

    **About the Job** Relationships mean everything to us, and this one is particularly special. Based in our Annesley office you’ll have an important part to play as a Customer Service Advisor for NHS Supply Chain. This is a fantastic opportunity to work with our customers, loggingdelivery queries and resolving issues. We don’t just have a way of working,...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    5 days ago

    Nottingham, United Kingdom Pertemps Leicester Full time

    **Customer Service Advisor** Location: Nottingham **Salary**: £19,760 **The Company** My client who offers secure self-storage units for personal and business accounts is hiring for a customer service advisor. **Shift patterns for this role**: Shifts between the hours of 8am-6pm. **Employees are required to work one weekend in 3 weeks.(You will get two...

  • Customer Service Advisor

    7 days ago

    Nottingham, United Kingdom Machine Mart Full time

    **About the role** We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Enva Full time

    **Location**: Nottingham (Colwick), England **Customer Service Advisor** Location Nottingham (Colwick) Department National Job Type Full time Contract Type Permanent **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor - Temporary to Permanent-- £10.09 per hour** Cherry Professional are recruiting for a** Customer Service Advisor** for a vibrant, client based in Nottingham. This is an exciting opportunity to join a dynamic Customer Service team who are growing due to business requirements **Responsibilities**: Be able to investigate and solve...