Partner Support Advisor

2 days ago

Gloucester, United Kingdom Onecom Full time

**Role: Partner Support Advisor**

**Location: Brockworth, Gloucestershire**

**Competitive Salary: £23,000 Per Annum**

**Fantastic Hours: Monday to Friday 09:00 - 17:30**

**The task at hand**: We are looking for a passionate Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners.

**You'll be great in this role if**:

- You love providing brilliant customer service and have experience of this.
- You have excellent communication skills.
- You are motivated and have a positive outlook.
- You have an understanding of Microsoft Packages.

**What you’ll be busy doing**:

- Resolving customer complaints in a calm polite manner.
- Completing routine administrative duties.
- Monitoring and reporting on business impacting issues relating to key accounts.
- Liaising with internal and external auditors and dealing with irregularities as they arise.
- Working on several tasks at once and prioritising your own workload as operationally required.

**Onecom Perks and Benefits**:
**Agile working**:Enabling our people to work where they work best, using our Agile Working Policy
**Holidays**:25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
**Birthday Break**: Day off for your birthday, during your birthday month
**MyTime**:12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
**Electric Car Scheme**: Purchase a brand-new electric car through our EV Scheme
**Wellbeing**:Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
**Pension**:We offer 9% combined pension contribution
**Lifestyle**:4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
**Parental Leave**:Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
**Rewards**:Quarterly employee reward programme and annual awards
**Discounts**: Discounts on tech
**Referral Incentive**:You’ll receive a bonus for each successful friend or family member you refer
**Socials**:Work hard and play hard with our all-expenses paid company events and parties
**Foundation**:Paid time off to support your chosen charity initiatives and events for our Charity partners
**Academy**:Limitless professional development with access to our in-house training academy

**Who we are**

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

**Equity, Diversity & Inclusion**

**Notice to Recruitment Agencies**

**Onecom operates a direct sourcing model and does not accept speculative CVs

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