Customer Service Representative

5 days ago


Northampton, United Kingdom Metrol Springs Ltd Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction. This position requires a proactive approach to upselling products and services while maintaining a friendly and professional demeanour.

**Responsibilities**
- Utilise effective phone etiquette to engage with customers and address their needs efficiently.
- Assist customers with product information, order status, and troubleshooting issues.
- Upsell relevant products or services based on customer needs and preferences.
- Accurately enter customer data into the system, maintaining up-to-date records.
- Analyse customer feedback to identify trends and areas for improvement in service delivery.
- Collaborate with team members to enhance the overall customer experience.

**Qualifications**
- Proven experience in a customer service role is preferred but not essential.
- Strong phone etiquette with the ability to engage customers positively.
- Proficient in data entry with attention to detail.
- Ability to analyse information and provide solutions effectively.
- A proactive attitude towards upselling and promoting products or services.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: METROLCUST
Expected start date: 11/05/2025



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