Application Support Coordinator

4 days ago

Slough, United Kingdom Atcore Technology Full time

ATCORE is the leading international supplier of technology solutions specialising in software and services for the leisure travel sector. With our market-leading reservation and distribution platform, we empower travel businesses to meet the needs of travellers through our suite of bespoke solutions - tailored to our clients’ needs.

We have an exciting opportunity for a Application Support Coordinator to join our small but growing Distribution team.

**Position**:
**What we are looking for**:
**What you would do as our Application Support Coordinator**:
In addition to supporting the Technical Lead in the day-to-day management of team scheduling and administration tasks, you will:

- Monitor development status of supporting systems, including testing initial software deliveries from supporting systems/teams.
- Communicate with internal on-site and virtual teams to update on progress, investigate and triage issues to ensure sufficient information has been provided and the issue is assigned to the correct team.
- Deploy new software and install new environments.
- Perform initial team QA testing to ensure requirements have been met prior to handover to the testing teams.
- Assist in handover sessions to explain functionality to the Testing teams.

**Requirements**:
**To be successful in this role, you must be able to demonstrate competence and experience in the following**:

- Proficiency in Microsoft 365.
- Strong analytical and problem-solving skills.
- Taking responsibility for tasks and enjoying working on a variety of projects simultaneously.
- Understanding of frontend development (including JavaScript, HTML, CSS) and XML.
- Experience working in Windows, IIS, Postman and PowerShell are preferred.
- Previous PMO experience is desirable, including using project management tools (such as Trello, Jira).
- Previous experience working in IT Software, ideally within the travel industry.

**Other information**:
**Why join ATCORE**:
**We have adopted a hybrid model, where full-time employees are only required to come into the office twice a week. However, during your probation we will require you to come to the office on a daily basis.**

In addition to a competitive salary, we offer a wide range of additional benefits, including employer matched contributory pension scheme, business and personal travel insurance, healthcare schemes, life insurance, and many more.

We carefully recruit, retain and develop our most talented personnel and, as a result, have a uniquely low level of employee turnover of around 5%. Half of our employees have been with the company for 10 years or more, a level of longevity very rare in the technology sector.

Based in Slough, UK, with offices in North London and Cardiff, we are 200 employees strong and hire people with an unparalleled combination of industry and technical expertise.

Join in the creation of technologies that impact millions of travellers in a multi-trillion dollar industry. Be part of a highly motivated family and grow your career with the guidance of strong leadership.

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