Customer Service Representative

1 day ago


Edinburgh, United Kingdom WOLFPACK 168 LIMITED Full time

**About Us**:
We are a dynamic and customer-focused company dedicated to delivering excellent service and high-quality products. We are currently seeking an enthusiastic and detail-oriented Inbound Customer Service Representative to join our team. If you enjoy helping others and thrive in a fast-paced, team-oriented environment, we’d love to hear from you

**Responsibilities**:

- Answer inbound calls from customers, providing top-notch service and support for inquiries, orders, and product information.
- Resolve customer issues and concerns efficiently and professionally, maintaining a positive company image.
- Process orders, returns, and exchanges, ensuring accuracy and timely resolution.
- Maintain an up-to-date knowledge of our products, services, and promotions to assist customers effectively.
- Record and track customer interactions and feedback, ensuring accurate and thorough documentation.
- Collaborate with other teams, such as technical support or billing, to resolve complex customer issues.
- Upsell or cross-sell products/services when appropriate to enhance the customer experience.
- Strive to meet individual and team performance metrics, including call handling time, customer satisfaction, and resolution rates.

**Qualifications**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to handle challenging situations with a calm, positive attitude.
- Ability to multitask and manage time effectively.
- A passion for providing exceptional customer service and contributing to a team-oriented environment.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Employee discounts on products/services.
- Professional development and training opportunities.
- Collaborative and inclusive company culture.

Pay: £25,776.00-£29,452.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person



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