Customer Service Representative

**Salary**: From £21500-£21500

**Customer Service Representative
- Edinburgh Lloyds Banking Group**:
**Starting at £21,500 pro rata**

**16 hours per week minimum, any hours Mon-Friday, between 9am-5pm (minimum shift length 3 hours)**

**Fountainbridge, Edinburgh, EH3 9PE**

Are you looking for a rewarding part time role that will fit into your current lifestyle, maybe looking to get back into the workplace or looking to move from a full-time role to working less hours to allow you to do other things? If so, we'd love to hear from you

**Summary of the role**:

- Due to our growth of our partnership with Lloyds Banking group, we will be **recruiting multiple Customer Service Representatives each month** throughout the year.
- We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
- The starting salary for the role is £21,500 pro rata based on your agreed contract, rising up to £23,000 pro rata based on skills and experience after a 6 month review.

**Part time information**:

- Our initial training period is 4 weeks in office, Monday-Friday between 10am-2pm.
- Once training is complete, we require a minimum of 16 hours per week, any time Monday-Friday between 9am-5pm.
- Minimum length per shift is 3 hours.
- Hybrid/fully remote is optionally available once training is completed (with a minimum of 1 day in office per month for catch ups, meetings etc).

**Benefits**:

- We offer 31 days holiday pro rata (including bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are **no sales** involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

**What we're looking for**:

- Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
- **Teamwork -** We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About Diligenta**:
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.

Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality.

Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.

We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.