IT Support Apprentice

1 week ago

Solihull, United Kingdom Appcastenterprise Full time

**Job Title**: IT Support Apprentice

**Location**: Serco ITS, 31 Homer Road, Solihull B91 3LT

**Working Week**: 37 hours per week, Monday - Friday, shifts between 08:00 - 18:00

**Salary: **Up to £12,500 per annum plus benefits & 25 days annual leave

**Apprenticeship Qualification**: L3 IT Support Technician

**Expected Apprenticeship Duration**: 18 months minimum

Serco is one of the world’s largest providers of public services to governments, with over 400 sites in the UK alone. Serco operates in five main sectors; Defence, Justice and Immigration, Transport, Health, and Citizen Services. At Serco, apprenticeshipsplay an important role in developing the critical and specialised skills needed to deliver the excellent public services that the UK relies on. In 2020, approximately 400 apprenticeships were running in the organisation at any one time.
Serco has a strong commitment to apprentices and training and as a successful Serco apprentice you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside yourcolleagues and getting hands on experience. With having an amazing track record with taking on huge numbers of apprentices' they really know what they are doing
As part of the apprenticeship scheme, you will be enrolled onto our Level 3 apprenticeship programme, which will be delivered on site at Serco. There are a range of development pathways within the organiasation and the opportunity to gain full training supportand encouragement from the Serco team.
In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
**A Typical Day in the Job**:

- Providing 1st line helpdesk support to customers
- Log and respond to tickets on the helpdesk
- Work towards delivering a high-quality IT support service in line with target SLAs
- Understands the relationship between work processes and the business
- Answer all contacts within contractual SLAs and meet all other SLA and KPI targets

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
**Desired Qualities, Skills and Knowledge**
- Keen interest in IT
- Good communication skills
- Eagar to learn
- Organisation skills
- Customer Service skills
- Can use your own initiative
- Grade C/4 or equivalent in Maths and English Language or English Literature is required for this role

**Why Serco?**
- Meaningful and vital work: _ You’ll provide efficient IT support to the wider business ensuring they can continuously provide vital public services with the support of our systems and technology.
- A world of opportunity:_ Our Apprenticeship Programmes encourage internal advancement and active support is given to all employees’ Continuous Professional Development.
- Great people:_ You’ll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.We are a team of 50,000 people responsible for delivering essential public servicesaround the world in areas including defence, transport, justice, immi

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