Technology Services Coordinator

**About the role**
To work within the Connect Plus Services Technology Services Team maintaining & improving M25 Technology assets.

You will be responsible for the coordination and reporting of all maintenance and defect activities performed by the Technology Services Team in meeting the requirements of the Technology Services Contract.

You will also support the Team Manager and Electrical Lead in managing Staff training and competency levels are current and accurate. There is also responsibility and coordinating with managing fleet, plant and tooling requirements including Calibration and regular Testing.

As this is a new team you will also be expected to develop processes and procedures in a constant drive to improve Team efficiency and performance

**What you'll be doing**
- Provide a customer focused/service/commercial approach to work.
- Ensure systems are maintained in accordance with Cyclic Maintenance regimes through efficient and effective working.
- Ensure NH Service Now data is captured and entered correctly and all data accurate.
- Ensure all faults are attended within the required timescales and the appropriate/nearest resource is deployed having regard for fault profile and location.
- Ensure faults that are identified during routine preventative maintenance are entered into Service Now.
- Produces performance figures and reports to demonstrate compliance with contract requirements and inform any claims for additional charges.
- Produce Trend reports on Resource utilisation, Fault frequency by Asset and others as developed / identified
- Monitors the Technology Services Maintenance Requirements Plan, monitoring the annual maintenance plan for compliance against all System Types.
- Ensures close liaison with CPS resources and departments to ensure optimum use of planned traffic management / closures
- Attendance at NH Service Now forums as the CPS representative.
- Management of the outstanding defect register
- Develop innovative solutions and improvements to assist in margin improvement and cost recovery

**Who we're looking for**
- A technical bias would be advantageous.
- Experience in Field Based Engineering operations management / supervision
- Experience of or potential to manage a direct report
- Good knowledge of NH communications infrastructure and system types. (Desirable)
- Good experience in the use of Service Now (or similar), able to drive system improvements through NH forums.
- Knowledge of the M25 area network. (Desirable)

**Why work for us**
CPS is a joint Venture project with Balfour Beatty, Atkins, and Egis. We operate and maintain the M25.

The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over £100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other highways project can offer.

**About us**
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK02126