Part-time Administrator

2 weeks ago

Redhill, United Kingdom Willis Towers Watson Full time

We are looking to recruit part-time Administrators to work in our Pensions team at the Redhill site. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewalsand member contributions.
Full-time equivalent for the role is 35 hours per week, 9.00am-5.00pm, Monday to Friday. We are looking for people to work part-time, minimum of 21 hours per week, within this framework.
**The Role**:

- Consistently provide a quality customer experience
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problems and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Assist the wider team in more complex / project work when required.
- Develop knowledge of clients’ pension schemes.

**The Requirements**:

- Competent with IT and using in-house systems
- Attention to detail
- Able to work well under pressure and meet targets
- Excellent written and verbal communication skills
- Customer and quality focussed

**Equal Opportunity Employer

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