A2/ao Administrative Officer

**Details**:
**Reference number**:

- 401853

**Salary**:

- £23,736
- £23,736 to £23,736 (National) - Please note that negotiations for the Insolvency Service 2024 Pay Award are still ongoing. We will update this information in future adverts once the pay award is finalised.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer
- A2

**Contract type**:

- Permanent

**Business area**:

- Insolvency - Investigation and Enforcement Services

**Type of role**:

- Administration / Corporate Support

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 4

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Manchester

**About the job**:
**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career

**Job description**:
A number of Administrative Officer roles based in our Manchester office have become available. These roles will be focused on delivering quality administrative support to technical and operational staff across the organisation.

**Responsibilities**

The primary responsibilities associated with this grade may include some or all of the following:
Administrative support
- Undertaking general administrative duties related to the overall effective working of the directorate and delivery of key priorities.
- Providing various office administrative and business support duties to the immediate, and when required wider, team.
- Resolving queries and complaints in a courteous and professional manner
- Raising and monitoring requisitions orders and ensuring accurate records are kept and updated accordingly.
- Providing support and guidance to others (internally and externally).
- Continually reviewing procedures in your work area and identifying efficiencies.
- Ensure actions are carried out in accordance with the procedures and within the necessary timescales.
- Provide support to managers and frontline staff by undertaking procedural or transactional work in a particular area.
- These roles may include occasional travel to other locations across the organisation.

Insolvency service specialist roles
- Some of the roles may requires the Administrative Officer to receive specialist knowledge and training, this would be provided.

**Person specification**:

- Good organisational skills, including ability to work well under pressure and deliver to timescale.
- Good interpersonal and influencing skills.
- Flexible and able to adapt in a fast-paced environment with frequently changing/conflicting priorities.
- Ability to see the bigger picture and understand the wider impact of work being done.
- Building and maintain great working relationships with key stakeholders at all levels of the organisation.
- Working collaboratively to achieve shared outcomes.
- Good written and verbal communication skills.
- Excellent customer service skills and delivery focus.
- Good working knowledge of Microsoft Office software packages, including Word, Excel, PowerPoint and Adobe.
- The ability to learn to use in-house IT systems such as INSSIGHT, and the document management system WISDOM.
- The ability to work in a busy and pressured environment, often to tight or conflicting deadlines.
- An awareness and/or willingness to learn about insolvency and associated legislation.
- A commitment to build continuous improvement practical knowledge as well as a general commitment to Continuous Professional Development

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace

**Benefits**:

- Alongside your salary of £23,736, Insolvency Service contributes £6,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days