Entry-level Customer Service Representative

2 weeks ago


Leeds, United Kingdom GLOBELINK DEVELOPMENTS LIMITED Full time

**Entry-Level Customer Service Representative**

We are looking for an enthusiastic and customer-focused Entry-Level Customer Service Representative to join our direct marketing team. In this role, you will be the first point of contact for customers, providing exceptional service, addressing inquiries, and ensuring a positive experience. This position is an excellent opportunity for individuals passionate about customer satisfaction and looking to develop their skills in a fast-paced environment.

**Key Responsibilities**:

- Serve as the primary contact for customers, responding to questions and providing information about products and services.
- Handle customer inquiries with professionalism and efficiency, ensuring a positive resolution.
- Assist in direct marketing campaigns by gathering customer feedback and insights.
- Maintain accurate records of customer interactions and update the database accordingly.
- Resolve customer concerns and escalate issues to the appropriate team when necessary.
- Collaborate with sales and marketing teams to improve customer engagement and satisfaction.
- Stay informed about company products, services, and promotions to provide accurate and up-to-date information.
- Represent the company brand positively and maintain a high standard of professionalism in all interactions.

**Skills and Qualifications**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving skills and a proactive approach to handling customer concerns.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong organisational skills and attention to detail.
- Willingness to learn and adapt to new systems and processes.

**Why Join Us?**
- Comprehensive training and support to build your customer service skills.
- Opportunities for career growth and advancement within the company.
- A collaborative and dynamic work environment.
- Gain valuable experience in direct marketing and customer relations.

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 1BA (required)

Work Location: In person

Application deadline: 12/01/2025
Expected start date: 13/01/2025



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