Customer Service Agent

4 days ago

London, United Kingdom The Arch Company Full time

**ABOUT US**

The Arch Company is the largest provider of commercial business space for small to medium-sized businesses in the UK. We have over 5,000 properties comprised of unique spaces, often set in the heart of communities across England and Wales. Most of our properties are related to our railway heritage, which means they are concentrated in the key urban areas, close to major transport links and potential customers.

Our portfolio is full of variety, from bakeries to breweries, mechanics and metalworks, restaurants, retailers and more. We are proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.

**ROLE PURPOSE**

In our commitment to provide excellent service to all our customers, The Arch Company has recently launched a new team to provide a personal service in assisting potential customers find the perfect space for their business.

As a new and small team, we strive to maximise leasing opportunities where possible and prioritise the support and development of our Customer Service Agents to succeed in the role.

**KEY ACCOUNTABILITIES**
- Providing outstanding customer service to a broad range of B2B customers.
- Investigating and resolving customer queries.
- Coordinating and confirming internal agents’ viewings.
- Working with other teams to deliver exceptional customer service.
- Logging and monitoring of customer queries.
- Ad-hoc administrative duties as required by the Team Leader.

**SKILLS, KNOWLEDGE, AND EXPERIENCE**

**Essential**
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Confident handling incoming and outgoing telephone calls.
- Ability to absorb information and learn quickly.
- Ability to work with your initiative to assist customers.

**Desirable**
- Previous call centre or customer facing role experience.
- Knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience using a helpdesk such as Zendesk, Babble etc.

(Training on all our systems, products and services will be provided.)

**EQUALITY, DIVERSITY & INCLUSION**

At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.
- For more information on Benefits, DE&I and open Vacancies, please visit our careers page_ _Careers | The Arch Company_

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