Field Services Team Leader

Field Services Team Leader

**Field Services**

**Reports to**: Technical Operations Manager

**People Responsibilities**: Lead ANPR Engineers, ANPR Engineers and Field Service Engineers

**Location**: Lancing

**Job type**: First-level management

What you’ll do

This role will be responsible for leading the Field Services and ANPR Engineers on all ANPR, CCTV and signage installs. Effective team management and diligence is required to lead and develop an industry leading field-based team.

Responsibilities and Duties
- To manage all aspects of the Field Services and ANPR Engineers team comprised of field-based engineers
- To develop the team’s capabilities in-line with the Group’s growth ambitions and the development of new services
- To provide operational leadership and direction to achieve agreed service levels, SLA’s, cost targets and procedural compliance
- To be responsible for ensuring Health and Safety requirements are adhered to across the Field Services and ANPR Engineers
- To drive high quality installations in line with corporate compliance regulations across the team
- To function as an enabler to maximise team member’s motivation to meet business objectives
- To create synergy between teams ensuring positive working relationships and effective communication is maintained with key stakeholders - including ANPR, Sales and Technology
- To continually improve the operational systems, processes, and policies to enhance the quality of service

Who you are
- Looking to take on the responsibility for managing a team of field based engineers
- Have had experience of managing teams

What we offer

We know there’s more to life than work - that’s why when you join the Agena Group, you’ll get your pick of our amazing company perks through our Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending. You’ll also benefit from:

- Regular team/company socials
- Incremental holiday increases to recognise long service
- Wellness hub
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Cycle-to-work scheme

In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

Additional Information
- Our selection process is as follows: Application - Competency Based Interview
- You must be able to legally live and work in the UK
- The postholder will be required to travel to external meetings on occasion by most effective means available

Why you will love the Agena Group

The Agena Group is a multi-disciplinary group. We provide car parking and related software solutions across the UK and wider markets. With four office locations and a large hybrid and remote workforce we believe that organisations are made by people, and they are key to achieving business goals.

We’re here to help our clients to think differently about parking. Our cutting edge solutions help clients be more successful by optimising the value of important physical assets through integration with technology. Innovation is a differentiator for us and our clients ensuring we develop strategies and solutions that are sustainable, future-proof, market-creating, customer experience focused and commercially attractive.

We connect everything: people, processes and data. We innovate everywhere, taking bold risks to shape the technologies and we do it in style with unique personalities who aren't afraid to change the way the work.

Our values

Communication & Key Working Relationships

Role requirements

This role might be right for you if you meet the following person specification, if you don’t quite match the full requirements, please contact our recruitment team to discuss further.

QUALIFICATIONS

E/D

Undergraduate degree or equivalent working experience

D

A full UK driving licence

E

BEHAVIOURS

E/D

**Organisation & Planning**: being able to organise your workload, multitask as needed, prioritise correctly and manage various project

D

**Focus on quality**: Setting high quality standards and striving for continuous improvement and quality assurance

E

**Attention to Detail**:The ability to process detailed information effectively and consistently

E

**Result-Orientated**: The ability to take direct action in order to attain or exceed objectives

E

**Cooperation**:The ability to work effectively with others in order to achieve a shared goal - even when the object at stake is of no direct personal interest

E

**Initiative**:The ability to recognise and create opportunities to act accordingly. Rather starting something than waiting passively for it to happen

E

We recognise people are our most valuable asset and as you continue to grow, meeting new challenges and opportunities so does our investment