Support Service Administrator

6 days ago

York, United Kingdom Leeds and York Partnership NHS Foundation Trust Full time

The post holder will provide essential administrative and clerical support within a mental health service environment, ensuring efficient day-to-day operations for clinical and medical teams.
This includes managing telephone and face-to-face enquiries, maintaining accurate records, handling confidential information in line with Trust policies, and supporting the Single Point of Access process.
Key responsibilities involve data entry, appointment scheduling, document preparation, and supporting patients, carers, and visitors in a professional and welcoming manner. The role requires strong organisational and communication skills, basic IT proficiency, and the ability to work collaboratively as part of a team.
The job holder will support service improvement by contributing to discussions on procedures and new ways of working and will be expected to maintain high standards of accuracy, confidentiality, and professionalism always. Occasional audio typing, stock management, and peer support duties may also be required, alongside a commitment to personal development and mandatory training.
The job holder will work as part of a team to provide an efficient and effective secretarial and administration service to the clinical care pathways under the direction of the Support Service Team Co-ordinator, and in line with the agreed job plan.
We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that any individual requiring a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.
To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

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