Customer Service Advisor

1 week ago

Bournemouth, United Kingdom learndirect Full time

**We're looking for a Customer Service Advisor to join our existing team in our Bournemouth office**

We're looking for someone who doesn't mind working daytime shifts on Saturday's and Sunday's in return for 2 days off during the week This could be on full time or part time hours and could work under a hybrid set up.

**About the Role**
- To be first line of contact for all learners requesting assistance or support with their studies
- Ensuring learners have every possible support required to complete courses as smoothly and as successfully as possible
- To liaise with other relevant departments to ensure resolution of query including finance and sales.
- Provide 1st class customer service regarding all general enquiries including payments issues, certification, cancellations, system issues etc.
- Be proactive and have a unique approach to improving the customer journey
- Managing customer issues efficiently and resolving them to a conclusion where necessary
- Achieving set objectives and productivity targets
- Develop and maintain excellent working relationships with all other departments, our customers and external suppliers
- Work with the finance department to resolve learners payment agreements.
- Promote a positive reputation for the company by encouraging Trustpilot reviews are left by our learners.
- Conduct yourself in line with the company policies and values.
- Complete adhoc administration work as requested.
- Switch between customer service workflows when necessary.

**Requirements**:

- Financially astute and achievement driven.
- An understanding of confidentiality and the ability to show tact and diplomacy when dealing with a wide range of people and personalities.
- Willingness to take part in additional training as and when new skills may be required for the better performance of the role.
- Happy to be a key ambassador of the business in all dealings
- Be able to think quickly to resolve a number of different enquires.
- Effective communicator who presents well at all levels.
- Good written communication skills on paper and via IT systems.
- Friendly, outgoing, and helpful disposition with ability to work with people of all ages and backgrounds
- Organized approach but ability to be flexible and multi-task.

**Job Types**: Part-time, Full-time

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Employee discount
- Referral programme
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

Reference ID: LD022

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