Senior Service Desk Engineer

19 hours ago

Thatcham, United Kingdom Netwirking Ltd Full time

**£25,000-£30,000 per year**

**Monday-Friday 8:30am-5:30pm**

**Hybrid after initial period in the office**

Netwirking Recruitment are working with a national client based in the IT sector who are looking for a Senior Service Desk Engineer to join their growing group of businesses.

**As a Senior Service Desk Engineer you will**:

- Work with the 1st line engineers on movement of escalated tickets
- Effectively advise and assist customers on appropriate action.
- Create documentation on resolutions for issues
- Direct unresolved issues to the next tier of support or the Team Leader.
- Identify and escalate situations requiring urgent attention

**Skills and Experience**:

- Troubleshooting of Windows 10/11 environments
- TCP/IP networking and troubleshooting
- Ability to troubleshoot Identity Management Active Directory, Azure AD
- Ability to troubleshoot Exchange and Exchange Online issues.
- VPN knowledge (IKEv2, L2TP, SSL, Site to Site)
- Knowledge of security best practices
- Basic troubleshooting knowledge on terminal services (RDS or Citrix)
- Troubleshooting of Backup infrastructure (Veeam, Backup Exec, iland)
- Knowledge of antivirus solutions and deployments (Microsoft Defender, mVision, Carbon Black)

**About you**:

- Prior experience within a service desk or similar role
- A logical and thorough approach to resolving incidents and requests
- Exceptional customer service skills with experience in supporting remote problems.

  • IT Service Desk Team Leader

    2 weeks ago

    Thatcham, United Kingdom Harrods Full time

    IT Service Desk Team Leader Harrods – Thatcham, England, United Kingdom. Join Harrods as an experienced Service Desk Team Leader to lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem‑solving skills will drive efficient and high‑quality service delivery. About...

  • IT Service Desk Team Leader

    1 week ago

    Thatcham, United Kingdom Harrods Careers Full time

    IT Service Desk Team LeaderWe are seeking an experienced Service Desk Team Leader to join our IT team at Harrods in Thatcham. In this role, you will lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem-solving skills will be essential in driving efficient and...

  • IT Service Desk Team Leader

    2 weeks ago

    Thatcham, West Berkshire, United Kingdom Harrods Full time £40,000 - £80,000 per year

    IT Service Desk Team LeaderWe are seeking an experienced Service Desk Team Leader to join our IT team at Harrods in Thatcham. In this role, you will lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem-solving skills will be essential in driving efficient and...

  • IT Service Desk Team Leader

    2 weeks ago

    Thatcham, West Berkshire, United Kingdom Harrods Full time £40,000 - £70,000 per year

    We are seeking an experienced Service Desk Team Leader to join our IT team at Harrods in Thatcham. In this role, you will lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem-solving skills will be essential in driving efficient and high-quality service delivery.About...

  • 24/7 IT Service Desk Team Lead

    1 week ago

    Thatcham, United Kingdom Harrods Careers Full time

    A leading luxury department store in Thatcham is seeking an experienced IT Service Desk Team Leader to manage a team of service desk engineers. You will ensure high-quality service delivery, meet service targets, and drive continuous improvement. Strong technical skills and organizational abilities are crucial. Experience with Windows and macOS is required,...

  • Service Desk Analyst

    1 week ago

    Thatcham, United Kingdom Metaskil Limited Full time

    Metaskil Limited Great opportunity for a Help / Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities....

  • Service Desk Analyst

    3 days ago

    Thatcham, United Kingdom Harrods Full time

    We are currently seeking an IT Service Desk Analyst to join our dynamic IT team at Harrods. This role is primarily based at our Thatcham site and involves providing first-line technical support to users. The position operates on a shift-based rota, including some weekend and Bank Holiday coverage. About the Role As an IT Service Desk Analyst, you will take...

  • Service Desk Analyst

    3 days ago

    Thatcham, United Kingdom RHR UK Full time

    We are currently seeking an IT Service Desk Analyst to join our dynamic IT team at Harrods. This role is primarily based at our Thatcham site and involves providing first-line technical support to users. The position operates on a shift-based rota, including some weekend and Bank Holiday coverage. About the Role As an IT Service Desk Analyst, you will take...

  • Service Desk Analyst — Path to 2nd Line

    1 week ago

    Thatcham, United Kingdom Metaskil Limited Full time

    An expanding IT services client offers an exciting Help / Service Desk professional opportunity based in Maidenhead, Berks. Candidates should have at least 2 years of experience and exceptional customer service skills. The role requires strong problem-solving abilities and knowledge of various technologies, including Active Directory and Microsoft 365. A...

  • Helpdesk Support Engineer

    7 days ago

    Thatcham, United Kingdom Perfect Image Full time

    **Helpdesk Support Engineer** Perfect Image has 30 years’ experience of designing, delivering, and managing intelligent IT solutions. Partnering with only the best technology providers, we’re a certified Microsoft Gold Partner, AWS Consulting Partner, Qlik Elite Partner, and Alteryx PremiumPartner. We’re currently recruiting on behalf of our sister...