Food & Beverage Team Leader

4 days ago

Aberdeen, United Kingdom P&J Live Full time

**Role**: Food & Beverage Team Leader

**Position**: Casual

**PURPOSE OF THE ROLE WITHIN THE ORGANISATION**:
P&J Live is operated and managed by ASM Global, the largest venue operator in the world, which leverages the experience of managing and operating venues to provide consulting advice to owners, to deliver world-class venues.

ASM Global is the world’s largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centres, entertainment districts, theatres, amphitheatres, and equestrian and recreational centres. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

P&J Live is committed to creating a diverse program of outstanding live entertainment events, conferences, exhibitions and banquets. We are in the business of creating a complete and positive experience for our customers from the moment they become aware of us to the time they recount the visit to others. Each P&J Live employee carries the responsibility for maintaining these high standards and in return the company invests in its personnel through training, equipment and appraisal.

The Food & Beverage Team Leader will assist in the running of events including small meetings, conferences and banqueting dinners. The role will focus on overseeing teams of Event Crew ensuring they are providing the highest level of service to clients. This is a casual position suited to those looking for ad-hoc hours.

**Main Responsibilities**:

- Support the Management team in the delivery of all event Food & Beverage requirements
- Brief staff at the start of their shift to ensure all team members are knowledgeable of food menu, beverages available and service timings
- Organise team members to deliver service effectively and monitor performance
- Comply with all regulatory provisions in respect of food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
- Lead and motivate both small and large teams in order to deliver an excellent customer experience
- Train new team members on procedures and standards for all general tasks
- Receive and deal with customer complaints appropriately and ensure compliments are shared with the team

**What We Are Looking For**:

- A team player
- Ability to make decisions, be agile, organise and motivate a team on shift
- An eye for the detail
- Have pace and a sense of urgency
- Follow company standards and procedures
- A problem solver
- Customer focused

**Experience Required**:

- Previous experience within the Hospitality industry
- Supervisory experience
- Customer service
- Excellent communication skills

**Job Type**: Zero hours contract

**Benefits**:

- On-site parking

Work Location: In person

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