Customer Service Team Leader

2 weeks ago

Sheffield, United Kingdom Total Staff Services Full time

Your role could be based in any of the student accommodation buildings located around Sheffield City Centre. This is a customer service based role, you will be working as part of the reception team on a rotating shift pattern of either a 0700-1500 or 1400-2200 shift. You may be required to work weekends however you will work 5 days per week in total so may have 2 week days off.
- Be a brand ambassador and always act with positive intent
- Responsible for providing CARE (Connect, Act, Respect and Encourage) in the provision of a world class student experience to our residents and each other
- Responsible for getting to know and actively listening to our students, directing them to available support whenever it is needed
- Accountable for responsiveness and taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time
- Responsible for adhering to Company policies, procedures and specified and trained ways of working at all times
- Accountable for proactively handling sales enquiries and helping our current students and new students book with us. You will need to be able to build a good rapport with students and carry out both face to face and virtual viewings. There will also be occasional housing fairs to attend, university open days, stall days and other brand led activity to promote our accommodation and to help us reach our sales KPIs.
- Responsible for maintaining a safe environment for everyone, the completion and recording of basic monitoring and compliance where trained to do so, and taking appropriate action in case of incident or emergency
- Responsible for supporting Resident Ambassadors to create and build a community, ensuring brilliant events are delivered in line with Unite expectations and made available for every resident
- Responsible for keeping a clean, tidy and well-maintained environment and never walking past a mess without doing something about it
- Responsible for the receipt, logging and correct distribution of post and parcels in line with set procedures
- Responsible for understanding our sustainability strategy, why it matters to us and our stakeholders, and actioning any opportunities the role presents to help achieve our sustainability targets
- Responsible for organising team rotas.
- Attending team meetings to promote positive working practise and deal with key points.

**Job Types**: Permanent, Full-time

**Salary**: £21,600.00-£24,300.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- How many years management experience do you have?
- Have you got a notice period?
- You can work all shifts outlined in the Job Description

Reference ID: ShefTL

  • Customer Service Team Leader

    1 week ago

    Sheffield, United Kingdom Michael Page Full time

    This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management. Client Details I am working in partnership with this reputable organisation to recruit for a Team Leader on a...

  • Customer Service Team Leader

    2 weeks ago

    Sheffield, United Kingdom Michael Page Full time

    Job DescriptionThis is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management.Client DetailsI am working in partnership with this reputable organisation to recruit for a Team Leader...

  • Customer Service Team Leader

    2 weeks ago

    Sheffield, United Kingdom Michael Page Full time

    This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management. Client Details I am working in partnership with this reputable organisation to recruit for a Team Leader on a...

  • Customer Service Team Leader

    2 weeks ago

    Sheffield, United Kingdom Michael Page Full time

    This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management. Client Details I am working in partnership with this reputable organisation to recruit for a Team Leader on a...

  • Customer Service Team Leader

    4 days ago

    Sheffield, United Kingdom Karter Thomas Ltd Full time

    **Customer Service Team Leader - 3 Month Temp - Sheffield** Karter Thomas is working exclusively with a dynamic and forward-thinking housing association who are committed to working with customers and ensure that customers are at the heart of everything they do. Our client manages homes across Yorkshire and is currently looking to add an experienced...

  • Customer Service Team Leader

    2 weeks ago

    Sheffield, United Kingdom Page Personnel Full time

    Exciting new position with immediate start.Hybrid working pattern.About Our ClientI am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team.Job DescriptionLead...

  • Customer Service Team Leader

    1 week ago

    Sheffield, United Kingdom 300 North Limited Full time

    **Role**: Helpdesk Team Leader **Location**: Sheffield (S9) - office based **Salary**: £27,500 per annum **Package**: 25 days Paid holiday plus 8 days bank holidays Company Pension Company benefits Company events **Our client is looking to expand their in house PPM scheduling team. They need a Team Leader who is used to dealing with internal scheduling...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...