Customer Service Team Leader

7 days ago


Sheffield, United Kingdom Michael Page Full time

This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management. Client Details I am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team. Description Lead and manage the customer service team to ensure high levels of performance and engagement. Monitor and evaluate customer service operations to identify areas for improvement. Ensure all customer queries and complaints are resolved promptly and effectively. Collaborate with other departments to improve the customer experience. Prepare and analyse reports to track team performance and KPIs. Train and develop team members to enhance their skills and knowledge. Ensure compliance with company policies and procedures within the team. Support the implementation of new processes and technologies to improve efficiency.Profile A successful CS Team Leader should have: Provide front line leadership for the Customer Service team. Deliver, and where possible, exceed all performance metrics within your area of responsibility. Maintain high quality standards across all customer interactions and company KPIs. Act as ...



  • Sheffield, United Kingdom Michael Page Full time

    Job DescriptionThis is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management.Client DetailsI am working in partnership with this reputable organisation to recruit for a Team Leader...


  • Sheffield, United Kingdom Michael Page Full time

    This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management. Client Details I am working in partnership with this reputable organisation to recruit for a Team Leader on a...


  • Sheffield, United Kingdom Michael Page Full time

    This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management. Client Details I am working in partnership with this reputable organisation to recruit for a Team Leader on a...


  • Sheffield, United Kingdom Karter Thomas Ltd Full time

    **Customer Service Team Leader - 3 Month Temp - Sheffield** Karter Thomas is working exclusively with a dynamic and forward-thinking housing association who are committed to working with customers and ensure that customers are at the heart of everything they do. Our client manages homes across Yorkshire and is currently looking to add an experienced...


  • Sheffield, United Kingdom Page Personnel Full time

    Exciting new position with immediate start.Hybrid working pattern.About Our ClientI am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team.Job DescriptionLead...


  • Sheffield, United Kingdom 300 North Limited Full time

    **Role**: Helpdesk Team Leader **Location**: Sheffield (S9) - office based **Salary**: £27,500 per annum **Package**: 25 days Paid holiday plus 8 days bank holidays Company Pension Company benefits Company events **Our client is looking to expand their in house PPM scheduling team. They need a Team Leader who is used to dealing with internal scheduling...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...