Field Technical Support Officer

3 days ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**Previous applicants need not apply**

This post is to act as a front line Field technician working within the Digital Technical Support team. They will be expected to operate within SLA/OLA standards agreed by the Digital Department with the rest of the Trust.
The post holder will be responsible for communicating IT issues to both Trust staff and external suppliers. Responsibilities range from the administration and implementation of network communications, to user system fault-fixing and installation. The post carries additional responsibilities for security, and work quality assurance. The technical services team is concerned with the specification, procurement and installation of systems to meet user requirements and to provide a continual maintenance service, ensuring that systems perform to user requirements.

**Main duties of the job**:
Must be able to provide expert technical advice and guidance to clients within the trust, also as the Digital department is a support services department and provides indirect care to the patient. All services and work are focused towards the provision of computerised system support for Trust staff, and beyond to the Salford community and all NHS organisations, to the highest standard of system availability, ie. 24 hours per day, 365 days per year.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge**:
**Essential criteria**:

- Knowledge/experience of all Windows Operating Systems.

**Desirable criteria**:

- Knowledge of Citrix infrastructure.

**Qualifications**:
**Essential criteria**:

- Evidence of continued personal development
- Previous experience in IT and technology fields

**Desirable criteria**:

- ITIL Foundation

**Experience**:
**Essential criteria**:

- Experience in working in customer facing IT service delivery environment

**Desirable criteria**:

- Previous NHS experience

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:

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