Quality Assurance Executive
1 week ago
Training, Quality Assurance Executive - Cardiff City Centre
- Growing Contact Centre
**About Our Client**:
The organisation is a well established insurance business who are looking to double their headcount in Cardiff over the next 12 months.
You will be joining the business at an exciting period of growth and transition and support it's customer growth and sales. The organisation in based in Cardiff City Centre accessible by major transport links. Hybrid working is available after successful probation.
With quality of service, customer experience and agent development close to our heart, we need a **_Quality Assurance Executive_** **who is passionate about customer experience and agent development.
Strong personal skills are critical to your success; you will help us drive quality customer contacts, being a champion of service delivery excellence and you will be part of Improvement Programme across our Centres.
You will lead and support on training & development programmes within the contact centre and help drive improvement in customer experience, compliance and call quality.
**The Successful Applicant**:
You will have experience working in a contact centre environment with experience in quality assurance and ideally training and developemnt.
**What's on Offer**:
- £25,000 to £30,000 starting salary with yearly salary appraisals
- Hybrid working after successful probation
- Day off for your birthday
- Holiday Buy Scheme
- Free food and drink including pizza days and lots of sweet treats
The option to work remotely after successful completion of probationary period
- Health Cash Plan - we pay for your day-to-day medical costs
- Perkbox - online discounts portal, saving you money on everyday spend e.g., cinema trips, eating out, and all your retail shopping
- Tech Scheme - supporting the cost of purchasing the latest tech
- Cycle to Work Scheme - supporting the cost of purchasing a new bike
- Employee Assistance Programme including paid for counselling sessions supporting employee wellness
- Study support and personal development (role and course dependent)
- Life Assurance - 4 times annual salary protection
- Pension Scheme
- Christmas Savings Club
- Discounts on our travel products for you and your family
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