Visitor Experience Supervisor

2 weeks ago

London, United Kingdom Royal Air Force Museum Full time

**Visitor Experience Supervisor**
**Permanent**
**Part-time Annualised: 1250 hours**
**London**
**£20,666.56 per annum**

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Museum is looking to appoint two Visitor Experience Supervisors on an annualised contract.

You will be leading from the front to ensure every aspect of our visitor journey is enjoyable and safe. You will work with all departments to ensure the balance of visitor experience and collection protection is maintained. You will also manage the team to maximise their potential and engage with our customers.

The two positions will initially be allocated to support either events or compliance, to support the operational team and liaise with stakeholders as needed.

The position requires excellent communication skills with a positive and enthusiastic aptitude to deliver effective site operations and team leadership.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of importance of supporting and fulfilling a host role for corporate clients and Museum partners is desirable.

As a Visitor Experience Supervisor, you will be required to lead in a variety of roles which will include but are not limited to:

- Proactive response to ensuring the highest possible visitor standards are maintained.
- Effective line management of Visitors Experience Assistants allocated to you.
- Lead the daily operations taking ownerships of problem resolution and acting as main point of contact for other stakeholders.
- Be a critical thinker and able to cope with unforeseeable events or incidents.
- Providing a warm welcome to our visitors and enhancing every visitors experience at the Museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations, and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museums fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force Story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.

These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The roles will be based at our London site.

Interviews will take place on: 5 November 2024

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