Administrator

2 weeks ago


Lancaster, United Kingdom Orbital Consulting Full time

Orbital Consultancy Services Limited is part of Habicus Group and sister company to SilverDoor.

**What is OrbiRelo?**

OrbiRelo is an intelligent, customisable, all-in-one serviced apartment programme management platform. It has been designed to meet the differing needs of relocation management companies within the temporary living element of their global mobility programmes, on behalf of their clients and transferees. OrbiRelo is powered by a team of administrators location in both the UK and Singapore. The team uses a variety of agents around the world to tap into a diverse supply chain of serviced apartment operators.

**Purpose of role**

To ensure clients receive the highest level of customer service, you will be responsible for accurately processing enquiries and reservations in accordance with client service level agreements. This includes aftercare and overseeing any escalated cases ensuring they are resolved promptly and to a satisfactory outcome.
- Ensure agents respond to enquiries within response time targets.
- Check and verify that all agent submitted options meet client specific requirements.
- Shortlist options and prepare quotes for transferees, ensuring only programme compliant and rate competitive options are submitted.
- Confirm and process reservations, including guest agreements.
- Perform quality control checks at each stage of the reservation process, flagging any faults and ensuring quality standards are always met.
- Build solid business relationships with agents, clients, and transferees.
- Highlight and assist with transferee or client complaints quickly and professionally.
- Assist the team and administrator manager where possible and appropriate.
- Meet and exceed client satisfaction score targets.
- Perform administrative duties with high attention to detail and with accurate record keeping.

**Salary**: £22,000.00-£24,400.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Lancaster, LA1 1PP: reliably commute or plan to relocate before starting work (required)


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