Receptionist

2 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

This exciting role as a Gynaecology Receptionist has become available. As a receptionist you are the first point of contact for women and their partners visiting the hospital. The receptionist will provide a full reception service, including meeting and greeting all attendees to the clinic reception area, offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records, and dealing with queries in a sympathetic and appropriate manner. The post also involves participation in the running and preparation of outpatient clinics
1 To accurately receive and check women in and out of clinic using the relevant computer systems
2 To participate in the preparation and the running of the reception and cross cover other reception areas within the division when required
3 To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary
4 To prepare clinic notes ensuring all relevant documentation is included
5 To send appointment letters to patients ensuring information is accurate
6 T o deal with patient cancellations in accordance with the Patient Access Policy.
7 Taking responsibility for the tracing in and out of medical records
8 To ensure all outcome forms are completed on the PAS system
9 To be responsible for restocking stationary, ensuring order forms are signed by the Senior Administrator
To provide annual leave and sickness cover as required
1 To undertake any other duties appropriate to the post as agreed by the Senior Administrator
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
- Demonstrate knowledge and understanding of clerical duties
- Demonstrate the ability to manage their own time and workload
- Work well within a team
- Demonstrate good interpersonal skills
- Demonstrate experience within a hospital setting
- Demonstrate previous reception skills
- Demonstrate they are IT / computer literate
- Demonstrate excellent written and verbal communication skills
- Demonstrate excellent organisational skills
- Demonstrate a willingness to learn and use a variety of computer systems including Microsoft Office
- Demonstrate a helpful and pleasant personality

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