Workforce Planning Partner

**Description**:
Working in the Workforce Planning Team, we’re looking for a Workforce Planning Partner to join us on a permanent basis to provide end to end planning and service delivery, and make any adjustments within the operations team to optimise overall efficiencies.

At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Teesside office in a way that works best for them, their team and our customers.

**What you’ll be doing**:

- Schedule and maintain shifts 8 weeks in advance for all Front and back office staff using workforce management systems.
- Co-ordinate the resourcing and planning to ensure that SLA’s are met.
- Manage time off requests for offline time, annual leave and absence.
- Produce forecasts of calls and offline workload to allow predictions of resource requirements both in the longer and shorter term.
- Accurate and up to date staff resource database maintained through Workforce Management.
- Ownership of planning meetings to track progress against business plan.
- Identify operational improvements and challenge where appropriate with key stakeholders.
- Production and delivery of resource reports including mid-year holiday tracking.
- Work closely with Real time to ensure operational plans and risks are understood each week.

**Qualifications**:

- Strong verbal and written communication skills and the ability to work in a fast paced environment.
- Able to use workforce planning software and technology to create forecasts and calculate staffing requirements.
- Able to organise schedules for the contact centre and knowledge of workforce management and telephony systems.
- Sound analytical, numerical and grammatical skills, able to work under own initiative.
- Understanding of advanced forecasting methods, regressions analysis etc.
- Attention to detail and accuracy with good organisational and planning skills.
- Excellent stakeholder management skills.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £35,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.