Ems 999 Call Handler

1 week ago

St Asaph, United Kingdom Welsh Ambulance NHS Trust Full time

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The Clinical Contact Centers are engaged on an exciting modernisation programme and if you feel you have the skills and enthusiasm to join our team and educated to a minimum of 5 grade C GCSEs we would like to hear from you. The jobholder is required to receive and deal effectively with calls for the Emergency Medical Services, obtaining relevant data from callers in a professional empathetic manner and providing calm reassurance and pre-arrival instructions from protocols where necessary. In addition, the jobholder is required to record details accurately and input information onto the computerised Control and Communications systems, within recognised time-frames and to communicate effectively to convey all relevant information to appropriate parties, including other Control staff, attending crews, hospitals, Health Care Professionals, and other emergency services in accordance with Medical Priority Dispatch Systems (MPDS) and protocols, and Trust policies and procedures. The post holder assists with the implementation of Major Incident Plans, deals with urgent and non-urgent calls as required, and carries out related clerical duties.

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  • Call Handler

    2 days ago

    St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full time

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