Reservations Coordinator

4 days ago

Blackpool, United Kingdom Boulevard Hotel Full time

Located on Ocean Boulevard, Boulevard Hotel is a luxury 5-star seafront hotel at Pleasure Beach Resort.

We are now looking to recruit a Reservations Coordinator to join our team. Main tasks include the following:

- To deliver excellence in customer service, maximising profits with regards to up selling and cross selling of hotels.
- To adhere to and maintain a high standard of personal appearance and cleanliness.
- To answer all internal and external calls in a professional manner as per the company’s Standard of Procedure.
- To have and maintain a high standard of knowledge of the hotels and services.
- To be fully aware of each hotels sales packages and promotions.
- Correction of room type over booking in Opera system and adhering to over-booking strategy as defined in Rate/Inventory Management within Opera system.
- Identify potential VIP arrivals and in house guests communicating these to all departments where applicable.
- Accurately track the source of business including Company, Agent, Source and Allocation on all reservations entered into Opera system.
- Refer group and meeting / event enquiries to group coordinator / management as required ensuring accurate details are referred.
- Liaise with third party and FIT/Wholesale agents responding to enquiries and requests for bedrooms additional to allocation.
- Have a familiarisation of competitor properties, rates, facilities and promotions completing competitor analysis as directed.
- To ensure all daily duties are performed and completed on a daily basis to the company’s standards and procedure.
- Check arrivals in Opera system match arrivals detailed within OTA extranets and the GDS.
- Identify all possible sales leads and source of additional revenue and refer to manager.
- To adhere to all company Health and Safety regulations, policies and procedures.
- To provide a high standard of customer service, by ensuring every customer is treated in a friendly and helpful manner and that all customer enquiries are dealt with in a positive way.
- To ensure that security procedures are adhered to.
- To communicate effectively with your manager or supervisor of any operational issues.
- To carry out any other duties and responsibilities as defined by your manager based on the changing needs of the business

In the event that any part of this job description shall conflict with the terms and conditions of your contract for services then the contract shall prevail.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Boulevard Hotel

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